Job Description


The Turndown GRA provides turndown and refresh service to guests, and performs other housekeeping roles on night shift.


* Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission and the White Lodging/brand basics. Understand the White Lodging Way.
* Able to clean guestrooms while meeting productivity standard.
* Perform full cleans on late checkout rooms.
* Communicate with supervisor and Front Desk.
* Pick up assignment sheet from the Housekeeping Office. Sign in and out maser key each day following proper key procedures.
* Stock turndown cart.
* Tidy supply closet.
* Follow proper Guest Room Entry Procedures per SOP. Before entering a guestroom knock three times and call "Housekeeping".
* Make sure that room has complete towel supply and check placement.
* Ensure vanity is neat and guest items are arranged on a wash cloth.
* Replenish bath amenities. Leave soaps and shampoos for guest use but ensure guest has an un-opened item of each soap or amenity.
* Fold, hang, and straighten guest clothing as necessary.
* Turn out all lights except on telephone side of bed.
* Turn radio on soft music.
* Close all curtains in room.
* Replenish amenities as needed.
* Properly turndown beds according to hotel and brand standards.
* Make sure all bed linens are in good condition. Change linens if wrinkled, torn, or soiled.
* Make sure the correct amenities are in place (i.e. chocolate, weather forecast card, etc.).
* Place TV remote control on nightstand. If hotel provides TV listing, place it under the remote control.
* If applicable, neatly place bathrobe on bed.
* Empty wastebaskets.
* Perform stocking and replenishing.
* Assist in cleaning public and back of house areas.
* Follow proper use of approved chemicals and accurately label chemical containers. Always use gloves when handling chemicals. Use gloves and goggles when refilling chemicals.
* At completion of shift, turn in keys and obtain witness on key log.
* Follow correct key security and control. Never allow a guest access to a guest room unless they can prove they have a key that works in the lock.
* Ensure security and confidentiality of all guest and hotel information and material.
* Report maintenance issues.
* Maintain a clean and orderly work area in accordance with hotel standards. Complete daily/weekly cleaning schedule
* Participate in daily preshift.
* Practice safety standards at all times and keep the property safe for guests and fellow associates. Use wet floor signs as needed. Use personal protective equipment.
* Communicate properly and effectively with the guest, associates and managers. Effectively respond to guest complaints.
* Promote teamwork and associate morale.
* Maintain knowledge of hotel property, hotel staff, hotel services, hotel service hours of operation and hotel surroundings (i.e. mall, restaurants).
* Respond to all pages and radio calls promptly.
* Follow proper key control procedures
* Perform other duties as assigned

Other Information


* Job Knowledge
* Quality of Work
* Quantity of Work
* Guest Focus/Customer Service
* Reliability/Dependability
* Motivation/Initiative
* Flexibility/Adaptability
* Perseverance
* Organization Skills
* Effort
* Judgement/Problem Solving
* Cooperation/Teamwork


* Must pass certification quiz/test for position.


* None required


* Lift, carry or otherwise move up to 10 lbs. regularly.
* Lift, carry or otherwise move up to 50 lbs. occasionally with assistance.
* Follow proper moving and lifting procedures identified in Departmental Orientation Handbook.
* Regularly required to stand; sit; walk; reach; use hands to finger, handle or feel; talk and hear.


* Medical, Dental, and Vision
* Life Insurance
* Employee Assistance Program (EAP)
* 401(k)
* Vacation and Paid Time Off (PTO)
* Tuition Reimbursement
* Complimentary and Discounted Rooms

Location Code: 2554

Important Notes


Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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