Job Description


Summary:

Ensure the smooth operation of the Starbucks Coffee outlets. Assist Starbucks Manager with achieving good results in sales, profit, service and associate satisfaction while ensuring excellent guest service.


Responsibilities



* Oversee department in the absence of department manager. Assist in supervising associates; maintaining a friendly, efficient, and appealing environment for associates and customers.

* Assist in the selection, orientation and training of new associates, and reinforce a successful performance by providing respectful and encouraging coaching. Provides feedback to manager on performance during shift.

* Oversee staffing levels and makes adjustments to ensure service levels are met within labor models. Ensure associates are following their schedule.

* Ensure associates have knowledge of menu content and menu prices. Demonstrate suggestive and up-selling techniques when interacting with guest.

* Ensure associates accurately complete daily checklists, and organizes opening and closing duties as assigned.

* Contribute to positive team environment by recognizing alarms or changes in partner morale and performance, resolves routine associate issues and communicates them to the manager.

* Train associates on safety standards and enforce those standards on a consistent basis. Develops positive relationships with associates by understanding and addressing individual motivations, needs and concerns.

* Ensure all operational policies and procedures, including those for cash handling and safety and security are followed, to ensure the safety of all associates during shift.

* Ensure cash management and cash register policies and proper cash management practices are followed by shift team.

* Assist manager and lead supervisor with daily and weekly payroll reporting as needed

* Complete weekly food ordering to ensure proper product availability

* Adjust food pars as needed in order to meet demand and maintain proper inventory

* Assist managers in maintaining quality levels through monthly quality assurance surveys

* Assist with successful roll-outs of new products

* Control waste logs daily or as needed to track food spoilage

* Assist with conducting Rex and Rap sessions with associates.

* Complete inventory and ensures proper inventory levels of food, beverage, paper, glassware and silverware are maintained. Submit and approve requisitions as needed.

* Submit daily/weekly tips and other payroll related reports as needed.

* Conduct and participate in daily, weekly, monthly meetings as required.

* Practice safety standards at all times and keeps the property safe for guests and fellow associates.

* Ensure security and confidentiality of all guests, hotel information and materials

* Follow METS guidelines to report equipment malfunction and maintenance issues.

* Report unsafe conditions and suspicious activity to Loss Prevention/Management.

* Know and live the mission and the White Lodging/brand basics.

* Ensure County/City/State Department and Starbucks’ health code standards are consistently met


Other Information



COMPETENCIES

* Communicates effectively

* Conflict Management

* Team Building

* Customer Service

* Adaptability

* Organization/Planning

* Resourceful

* Judgment decision making

SKILLS

* Ability to direct the work of others

* Ability to learn quickly

* Effective oral communication skills

* Strong interpersonal skills

* Ability to learn and use technical equipment (e.g. espresso machine)

* Ability to build relationships

* Ability to provide quality customer service

* Willingness to maintain a clean, healthy and safe working environment

* Ability to process information/merchandise through computer system and MICROS register system

* Ability to reconcile all cash and currency

EDUCATION/EXPERIENCE

* High Scholl Diploma/GED

* One (1) year of experience in a position that required constant interacting with and fulfilling the requests of customers

* At least one (1) year of experience delegating tasks to other employees and/or coordinating the tasks of two (2) or more employees

WORKING CONDITIONS

* Regularly required to stand, walk, talk and hear

* Frequently required to use hand to finger motions, handle or feel objects, reach with hands and arms.

* Regularly required to lift and/or move items up to 30 pounds

* Must be able to adjust vision to both day and night lighting, and able to focus on distant and close-range objects

* Regularly required to handle food and hot beverages

Location Code: 2558

Important Notes

Hourly

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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