Stager Monthly

The Banquet Houseperson position is a highly visible role responsible for assisting the Catering Service Lead in the successful set-up, service, and tear-down of all ranch events and related day-to-day operations. The Banquet Houseperson is responsible for delivering pro-active service as directed. Requires moving supplies to multiple ranch venues and operating ranch vehicle or ranger.

* Meets and exceeds customer expectations.
* Communicates effectively with customers, co-workers and supervisors.
* Attends work on time as scheduled and adheres to attendance policy.
* The primary responsibility of the Banquet house-person is to provide the highest quality of service at all times to guests.
* Familiar with the location of all function rooms and related areas and the various types of workable setups.
* Correctly and efficiently set-up and break-down all department functions.
* Be totally familiar with and practice the safe handling care and storage of all banquet equipment.
* Keeps the function room area and storage areas clean and neat at all times.
* Returns all equipment not in use to its proper storage area in a clean condition before the end of each shift.
* Services/freshens all meeting rooms during breaks. Checks temperature and sees if all lights are working and adjusted properly.
* Assists guests whenever possible, referring all requests which are beyond the scope of responsibility immediately to supervisor or the Catering Manager on duty.
* Performs periodic total cleaning of the area, as assigned by Lead Houseperson or Catering Service Manager.
* Capable of using industrial equipment such as large vacuums or buffers.
* Capable of moving up to 50 lbs.
* Wears proper uniform at all times in accordance with the standards of appearance.
* Has a thorough knowledge of emergency procedures.
* Practices safety standards at all times.
* Adheres to all work rules, procedures and policies established by the company, including, but not limited to, those contained in the associate handbook.
* Performs other duties as assigned.

SKILLS

* Must pass certification quiz/test for position.
* Must have a valid driver’s license.
* Ability to ensure compliance with hotel standards, policies and procedures for self.
* Ability to be a clear thinker, analyzes and resolve problems, and exercise good judgment.
* Ability to be self-motivated and contribute to a cohesive team
* Ability to focus attention to details.
* Ability to develop strong, productive, professional relationships ith co-workers and guests.
* Ability to ensure security and confidentiality of Guest and hotel information and materials
* Ability to work without constant direct supervision.
* Ability to employ creative, artistic skills in the presentation of food and beverage displays, and function area design and set-up.