This position is responsible for performing a variety of the therapies (massage, nail and esthetician) to provide coverage across treatment platforms when the need arises. This position will lead the other therapists and technicians and is instrumental in providing adequate scheduling and coverage of the spa during down times. Must be able to perform massage therapy using the following techniques: Swedish, deep tissue, reflexology, shiatsu and hot stone. Additionally, all Spa personnel are responsible for driving positive guest satisfaction through implementation of core brand requirements, and positive engagement with our guests.

* Adheres to policies, and delivers all responsibilities in accordance with Spa by JW brand standards.
* Can perform a variety of Spa functions including massage, nails and facials.
* Reports any incident and/or accident immediately to the Spa Director.
* Performs all services that meet the established guidelines for that type of service offering that fulfill guest expectations; based on current certifications.
* Understands and uses universal precautions when providing services.
* Assesses contraindications of guest that may prevent service from taking place.
* Maintains the highest level of product knowledge and has complete knowledge of all spa services presently offered. Can speak knowledgeably about hotel amenities and the local Austin area; answering guest questions that arise.
* Suggest to guest other beneficial treatments offered in the Spa
* Understands the ingredients in products and can explain their benefits to guest. Answers guest’s questions in a knowledgeable and professional manner. Recommends products for home use with a minimum service to sale ratio of 5%.
* Keeps up on inventory and notifies Spa Director of product needs.

COMPETENCIES

* Judgment/Decision making
* Experience
* Integrity
* Organization/Planning
* Stress Management
* Adaptability
* Team Player
* Customer Focus
* Communications - Oral & Written
* Coaching
* Team Building
* Inspiring "Followership"
* Conflict Management

SKILLS

* Previous massage experience; maintains current massage license
* Customer service experience; preferably in Spa environment
* Ability to explain and skillfully conduct various treatments/services to guests
* Excellent customer service skills and strong work ethic
* Previous experience in threading, waxing, and facial services
* Efficient, well organized, and able to handle a variety of duties simultaneously
* Professional manner, discretion and appearance
* Excellent verbal and written skills
* Strong team player

EDUCATION/EXPERIENCE

* Must have and maintain current licensing, College education preferred but not required

WORKING CONDITIONS

* The Therapist Supervisor must interact with guests and Spa Therapists throughout their shift, therefore communication skills are required including speaking, listening and writing. Additionally, significant standing and walking is required throughout their shift. The totality of tasks can require standing and walking for extended periods of time (up to 7-8 hours).
* Additionally, this position requires bending, lifting, stooping, squatting, reaching, overhead lifting, pushing, and pulling of up to 25 lbs. on a regular basis.
* This position often requires the ability to perform multiple tasks and transactions in a very fast paced environment, and react to changes within that environment; therefore memory and prioritizing skills are essential and used throughout the day. Problem solving and interpersonal skills are required in this position to handle interactions between team members, and to assist in solving issues which arise through the shift.