* Adheres to policies, and delivers all responsibilities
* Submits all paperwork and financial reporting, in accordance to White Lodging standards
* Develops and maintains accurate department maintenance procedures and checklists through routine preventative maintenance and repair
* Makes and oversees Spa reservations, maximizing sales opportunities
* Maintains a monthly inventory of supplies and/or products, when applicable
* Is knowledgeable about the Spa, its amenities, and the ranch in order to effectively communicate with guests
* Greets each and every guest with a smile, using direct eye contact
* Goes the extra mile for guests by offering to make reservations and offer ranch information
* Uses time efficiently throughout shift by checking equipment, locker rooms, gift shop stocks, inventory, etc. Ensures there is adequate coverage when it is necessary to leave the Spa area
* Helps ensure the Spa is only accessed by actual guests, and that it is safe and secure at all times
* Informs co-worker(s) of pertinent information at the end of the shift, maintains and updates staff communication book
* Makes reservations for spa services and ensures information is accurate and communicated timely to all stakeholders
* Processes all payments in an accurate and timely manner
* Receives payments for treatment, good and services and properly accounts for the money
* Reconciles daily sales, deposits, and receipts, if applicable
* Assists staff with lifting, storing, and movement of furniture and products to maintain the facility and prepare for special events
* Communicates with all guests in a warm, friendly, courteous, and professional manner
* Helps to monitor and maintain an accurate count of inventory (robes, foot wear, towels etc.) and ensures there is stock on hand for guests entering the Spa
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