Spa Nail Technician

The Nail Technician (Tech) is responsible for providing high quality nail salon/Spa services to guests using professional skills that meet the individual needs of each customer being serviced. The Nail Tech will prescribe the appropriate regimen of nail products and services, and recommend and suggest other services provided within the Spa. The outcome of any nail service provided should create outstanding guest service and satisfaction.

* Adheres to policies, and delivers all responsibilities in accordance with Spa by JW brand standards
* Reports any incident and/or accident immediately to the Spa Director
* Understands and uses universal precautions when providing services
* Assesses contraindications of guest that may prevent service from taking place
* Maintains the highest level of nail care knowledge for both hands and feet and has complete understanding of all spa services presently offered, Can speak knowledgeably about hotel services and the local Austin area to answer guest questions
* Possesses proficiency in standard nail services of nail grooming, polish application, massage and exfoliation
* Performs all treatments on services menu based on current certifications
* Suggests to guests other beneficial treatments offered in the Spa
* Understands the ingredients in products and can explain their benefits to guests, Answers guests questions in a knowledgeable and professional manner, Recommends products for home use with a minimum service to sale ratio of 5%
* Keeps up on inventory and notifies Spa Director of product needs
* Attends all scheduled meetings, and scheduled professional trainings
* Cleans and disinfects all equipment on a daily basis
* Assists staff with lifting, storing facility equipment including furniture and products to help maintain and prepare the facility for special events
* Creates and maintains client cards with treatment notes, when appropriate
* Ensures that work areas are clean and set according to procedures
* Begins and ends all treatments on time
* Completes all assigned side work

COMPETENCIES

* Experience
* Integrity
* Resourcefulness
* Excellence
* Adaptability
* First Impression
* Listening
* Customer Focus
* Team Player
* Communications - Oral
* Energy

SKILLS

* Customer service experience; preferably in Spa environment
* Ability to explain and skillfully perform various treatments/services to guests
* Excellent customer service skills, and strong work ethic
* Previous experience in threading, waxing, and facial services
* Efficient, well organized, and able to handle a variety of duties simultaneously
* Professional manner, discretion and appearance
* Excellent verbal and written skills
* Strong team player

EDUCATION/EXPERIENCE

* Must have and maintain current licensing

WORKING CONDITIONS

* Spa Nail Technicians must interact with guests throughout their shift, therefore communication skills are required, specifically speaking and listening. Additionally, significant standing and/or sitting may be required for extended periods of time (up to 7-8 hours).
* Additionally, this position requires bending, lifting, stooping, squatting, reaching, overhead lifting, pushing, and pulling of up to 25 lbs. on a regular basis.