Spa Manager


Summary:

Who We Are

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel. That’s where you come in. You’ll help bring the virtue of hospitality to life while we create an environment that allows you to be your best self and grow.

Summary

The Spa Manager supports the Spa Director in overseeing all areas of spa operations, focusing on the front desk, retail, and curator staff to ensure exceptional guest experiences. This role helps coordinate seamless service delivery across massage, skincare, nail, and wellness programs while driving operational efficiency, team development, and financial success. The Spa Manager fosters a culture of excellence, ensuring the spa delivers platinum-level service while maintaining strong employee engagement and guest satisfaction.




Responsibilities


What You’ll Do

  • Support the Spa Director in managing all spa operations, including scheduling, reservations, treatment coordination, and front desk functions.
  • Oversee retail operations—driving sales performance, assisting with product selection, vendor management, merchandising, and inventory control.
  • Maintain spa facilities and equipment, ensuring all tools and treatment areas meet brand standards and receive regular maintenance.
  • Monitor spa performance metrics, including sales, payroll, and expenses, ensuring goals are met or exceeded while maintaining cost control.
  • Lead and mentor spa associates, ensuring adherence to service standards and promoting a culture of exceptional hospitality.
  • Assist in developing and executing spa promotions, group experiences, and special events to drive revenue and enhance guest engagement.
  • Support associate recruitment, onboarding, and performance management; coach and recognize team members to encourage growth and engagement.
  • Collaborate with the Spa Director on financial planning, budgeting, payroll, and guest satisfaction improvement strategies.

What You’ll Bring

  • Minimum 3 years of spa or hospitality management experience; prior leadership experience preferred.
  • Strong knowledge of spa operations, including scheduling, retail management, and financial reporting.
  • Excellent organizational, communication, and leadership skills.
  • Ability to train, motivate, and engage team members to deliver elevated guest experiences.
  • Passion for wellness and hospitality, with an eye for operational detail and efficiency.
  • Ability to stand for long periods and occasionally lift up to 25 lbs.


Other Information

What You Can Look Forward To

  • Medical, Dental, and Vision insurance (starting Day 1)
  • Life Insurance and Disability Insurance
  • Paid Parental Leave
  • DailyPay option
  • Employee Assistance Program (EAP)
  • 401(k) with company match
  • Vacation/Paid Time Off (PTO) with rollover
  • Complimentary wellness tools
  • Unlimited referral bonuses
  • Leadership development and tuition reimbursement
  • Discounts on hotel rooms, dining, and other travel/entertainment experiences
  • Multiple hotels in each market = more opportunities for growth



White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.

Location Code: 1303

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