The Esthetician is responsible to fulfill the needs of our guest by understanding their needs and recommending the appropriate treatments and products to provide the best salon/spa services possible.Providing the highest standard of facial and waxing treatments and makeup applications accurately and thoroughly in accordance with established procedures in order to not only retain existing relationships but forge new relationships from the hotel and local Austin market. It is critical that the Esthetician stay up to date on the most current and emerging procedures and treatments.
Essential Job Duties/Support Functions: * Adheres to policies, and delivers all responsibilities in accordance with Spa by JW brand standards. * Reports any incident and/or accident immediately to the Spa Director. * Understands and uses universal precautions when providing services. Assesses contraindications from the guest that may prevent service for occurring. * Maintains the highest level of product and service knowledge and has complete knowledge of all spa services currently being offered. Additionally knowledgeable about the hotel and the local Austin Market to be able to answer guest needs during services. * Customizes treatments based on present skin condition. * Recommends products for home use with minimum service to sales ratio of 25%. * Performs all treatments on services menu based on current certification * Suggests to guests other beneficial treatments offered in the Spa. * Understands the ingredients in products and can explain their benefits to the guests. Answers guest’s questions in a knowledgeable and professional manner. * Keeps up on inventory and notifies Spa Director of product needs.
Qualifications/Requirements:Customer service experience; preferably in Spa environmentAbility to explain various treatments/services to guests.Excellent customer service skills, and strong work ethicPrevious experience in threading, waxing, and facial servicesMust have and maintain current licensingEfficient, well organized, and able to handle a variety of duties simultaneouslyProfessional manner, discretion and appearanceExcellent verbal and written skillsStrong team playerAbility to lift 25 lbs.
Location Code: 2558
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