What You’ll Do - Lead and mentor the spa front desk team, training associates to deliver outstanding guest service in line with brand standards.
- Oversee reservations for spa services and cabanas, maximizing sales opportunities and ensuring accurate communication of details.
- Manage daily financial processes, including submitting reports, reconciling payments, and monitoring retail performance.
- Maintain an organized and welcoming spa environment by ensuring cleanliness, proper inventory levels, and equipment readiness.
- Greet guests warmly, assist with reservations or directions, and provide knowledgeable information about the spa, hotel, and local area.
- Support the safety and security of the spa, ensuring access is limited to authorized guests.
- Collaborate with the Spa Director on operational improvements, guest satisfaction strategies, and revenue growth initiatives.
- Assist with furniture setup, product movement, and preparation for special spa events.
What You’ll Bring - Previous spa, hospitality, or customer service experience with supervisory or leadership responsibilities.
- Strong communication and interpersonal skills, with an ability to create memorable guest experiences.
- Knowledge of scheduling systems, retail operations, and basic accounting procedures.
- Organizational skills to manage inventories, track sales, and maintain operational standards.
- Physical ability to lift up to 25 lbs., stand for long periods, and assist with moving furniture or supplies as needed.
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