RESPONSIBILITIES
• Ensures systems are in place to accurately capture sales.
• Ensure prompt and efficient service of all amenities, meals and beverages
• Ensure that cashier systems are in place following the SMART plan.
• Work closely with the kitchen supervisor to maximize speed of service.
• Utilize the sales and marketing plan as basis for setting customer service goals and long term scheduling. Validate the sales plan is in line with Period and Quarterly projections.
• Monitor and assess product quality, satisfaction, and trends to determine if any change in programs or strategy is required.
• Ensure all team members have current knowledge of outlet offerings, products, services, facilities, event, pricing and policies and are knowledgeable of the local area and events.
• Works closely with social media and marketing contacts in Sales on promotional and operational efforts to maximize achievement of sales (advertising, posters, mailers, local businesses and residences)
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