Directs and motives team while personally assisting in providing high quality service based on requirements and standards. Monitors and controls financial and administrative responsibilities including asset protection. Provides clear and concise communications to everyone having ownership in the success of the event. Identifies training opportunities and plans a strategy to accomplish goals.
* Interview, hire, train, and empower team members to achieve strong guest service results * Investigate and resolve service issues and encourage staff to achieve higher levels of guest satisfaction * Create and manage staffing schedules to ensure all events are adequately serviced to exceed guest needs * Responsible for timekeeping, payroll processing, and accurate management of information including gratuity distribution based on hours distribution * Maintains accurate billing information to ensure correct billing at the conclusion of the event * Supervise event floor during operations and ensure staff and stations are functioning properly. * Enforce safety standards to ensure team members work, avoiding accident hazards and preventing on the job injuries * Achieve service standards associated with White Lodging and deliver all service harmonies * Ensure all rooms are set according to Event Order, and manage set up and event function with eye to managing labor cost efficiently * Focus team on reduction of waste and keeping all equipment in good working condition * Keep abreast of industry standards, trends, and innovative meeting space décor to make the event memorable and best in class * Maintain positive work environment which engages team members to achieve higher levels of results and continual improvement.
* Ability to create and articulate compelling vision for success which engages team to achieve desired goals * Excellent communication skills, both verbal and written * Ability to multi-task, paying attention to detail and executing strong results * Ability to influence without authority
* Minimum five (5) years’ experience working as a Banquet Manager/Supervisor, preferably in a high volume banquet environment. * College degree preferred
* Position requires lifting, pushing and pulling average 50 lbs. on a consistent basis
Location Code: 2554
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