Security

The Loss Prevention Officer effectively handles all security related incidents, responds to associate and guest injuries, and patrols all areas of the hotel.

The Loss Prevention Officer will provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Must know and live the mission of White Lodging and the appropriate property brand standards.
* Respond to all security related incidents in a timely fashion.
* Respond to all pages and radio calls immediately. Use proper radio procedure in accordance with FCC and hotel policy.
* Conduct physical hazard inspections of all hotel areas and complete daily patrols to include all hotel and conference center floors, corridors, and exterior of the building. Complete all required written reports.
* During patrols, looks for suspicious or undesirable persons. Escort such persons off property as warranted. Know laws concerning the treatment of trespassers.
* Understand and be able to apply effective apprehension techniques and detain in accordance with state laws regarding citizen arrest procedures.
* Communicate all pertinent information/assigned duties to next shift.
* Be certified to administer First Aid/CPR when necessary.
* Ensure compliance with all hotel and company security SOP/LSOP.
* Be familiar with lock system and understand the importance of key control for effective loss prevention measures.
* Ensure all associate and guest incidents/accidents receive immediate attention and professional treatment by the LP department. Determine if person requires further medical treatment and call ambulance as needed. Ensure all written reports are completed immediately.
* Monitor CCTV and perimeter alarm.
* Enforce associate entrance policy.
* Escort and witness cash drops as requested.
* Enforce company parking policy for associates.
* Enforce no-smoking policy.
* Ensure confidentiality and security is maintained at all times.
* Maintain and administer lost and found procedures.

COMPETENCIES

* Job Knowledge
* High quality of work
* Guest focus
* Customer service
* Reliability
* Motivations/initiative
* Organization skills
* Judgment/problem solving
* Cooperation/teamwork

SKILLS

* Must pass certification assessment.
* Have the ability to operate a computer, telephone, CCTV system, fire and alarm panel, first aid kit, radio systems, and other materials required to perform job tasks.

EDUCATION/EXPERIENCE

* HS Diploma or GED required.
* 1-2 years of work experienced preferred.

WORKING CONDITIONS

* Will be required to lift, carry, or otherwise move up to 50 lbs. regularly with assistance, including boxes and sacks.
* Regularly required to stand, walk, reach, use hand to feel or handle, stoop, kneel, crouch, climb, talk, and hear.
* Also required to sit/stand/walk for long periods of time.