The Operations Coordinator will assist the Operations Manager with product fulfillment, inventory management, retail sales and customer service for Brush Creek Mercantile. This individual will report to the Operations Manager.
* Operate the fulfillment warehouse for BCM, from receiving an order to delivery confirmation. This includes maintaining a clean, safe and organized work environment. * Ensure fulfillment orders are picked, packed and shipped on time. * Troubleshoot and escalate technical and physical workflow issues. * Perform customer service functions including fielding calls, emails and web chats. Solve for customer concerns, coordinating with Operations Manager. * Perform retail sales functions including greeting customers, answering questions, offering assistance, suggesting items, and entering sales into Point-of-Sale system. * Provide the highest quality of service to customers at all times. Anticipate and exceed customer expectations. * Deliver brand service standards. * Receive product and manage inventory, utilizing an inventory management program and on-site RFID system. This includes securing inventory and protecting inventory from harmful environmental factors. * Maintain relationships with FedEx Express and other shipping partners. This includes utilizing current discounted rates and negotiating new discounts and pick-up frequency when possible.
QUALIFICATIONS * Ability to thrive in a dynamic, entrepreneurial-based culture * 2+ years of fulfillment experience * Lift, carry or otherwise move product for shipping and receiving * Ability to stand; sit; walk; reach for extended periods of time * Ability to partner, operate, and execute in a matrixed organization, while leveraging shared services such as IT, marketing, finance, operations, etc. * Strong interpersonal communication and collaboration is a must * Ability to maintain strict confidentiality
Location Code: 9093
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