* Ensure the hotel’s maintenance and upkeep standards meet WL, Brand, and Guest standards * Support Chief Engineer in overseeing and supervising all aspects of the Engineering function of the hotel * Communicate effectively with customers, co-workers, and supervisors * Proactively follow specific departmental procedures in performing repair, maintenance, alteration, and installation work in a safe and neat manner * Comply with the latest insurance, local county, state, and federal government codes, laws, and requirements * Determine defects, troubleshoot malfunctions, take necessary corrective action, and record same following specific departmental procedures * Have knowledge of hotel property, staff, and services with hours of operation * Respond to all service calls promptly * Carry out all reasonable requests by management * Ensure all guests’ complaints are handled with extreme courtesy and promptness * Complete work assignments with no rework required and with little or no supervision * Follow up is a must and pertinent information should be passed on consistently in pass down logs and on white boards * Maintain a clean and organized work area and return tools to their proper place * Assist with training and develop yourself and department to full potential * Be flexible to business needs and hours * Surface issues of concern to management * Work and communicate well with other departments * Get involved in solving department problems * Complete work assignments in allotted time * Provide training and technical advice to other engineers as needed or requested * Responsible for identifying and repairing all mechanical failure to include repair of appliances, HVAC, electrical or plumbing; follow through of procedures on equipment maintenance where applicable as directed by management * Responsible for operating various hand and power tools in a safe manner * Guest rooms - plunging toilets, unclogging drains, repairing all types of hardware, plumbing, and electrical equipment including lamps, air conditioners, and cosmetic items * Public areas - plunging toilets, unclogging drains, repairing all types of hardware, plumbing, and electrical equipment and cosmetic items * Fire alarm/life safety system - monitor and perform system tests as necessary, be fully informed of the system operation and handle emergencies involving the systems; have a working knowledge of fire sprinkler and emergency power systems * Energy conservation - observe energy and utilities usage in the resort and on the grounds; look for ways to conserve energy and report any ideas to the engineering management * Clean, lubricate, protect, and otherwise maintain all tools and equipment; see all tools used are returned to the shop and secured in proper storage area; protect and otherwise maintain assigned tool pouch and its tools at the discretion of the engineering management * Be available for any emergencies and act in an engineering capacity to protect our guest and associates, and preserve the building and its systems during the emergency; act as quickly and responsibly as possible to return the building to its normal operating status; inform engineering management of any such emergencies * Read, track, and interpret readings from meters, gauges, and other measuring units; maintain a thorough log of each day’s activities and problems that occur and ensure this information is passed on to other shifts * Clean all engineering areas as directed by engineering management; work in a neat and efficient manner, keeping work areas clean and well organized; serve as otherwise directed or needed to help maintain the effective and efficient operation of the hotel (at the discretion of engineering management or the General Manager) * Complete all work assigned in a safe and professional manner; maintain communications with supervisors to ensure all needed materials, tools, and supplies are available or on order; follow up on any items that may be on back order; keep supervisor/manager updated on assignments; provide training and technical advice to other engineers as needed or requested * Make structural repairs to masonry, woodwork and furnishings; patch or replace plaster/plasterboard; paint walls and ceilings; trim, cut and lay flooring (linoleum, tile, carpet, etc.) * Check fixtures, lighting, and signs for proper operation; maintain an adequate supply of spare parts and light bulbs * Respond and complete maintenance work orders in a timely manner * Keep all work areas (shop and guestrooms) neat and orderly * Remains flexible and responsive to scheduling needs
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