* Ensure the hotel’s maintenance and upkeep standards meet WL, Brand, and Guest standards
* Support Chief Engineer in overseeing and supervising all aspects of the Engineering function of the hotel
* Communicate effectively with customers, co-workers, and supervisors
* Proactively follow specific departmental procedures in performing repair, maintenance, alteration, and installation work in a safe and neat manner
* Comply with the latest insurance, local county, state, and federal government codes, laws, and requirements
* Determine defects, troubleshoot malfunctions, take necessary corrective action, and record same following specific departmental procedures
* Have knowledge of hotel property, staff, and services with hours of operation
* Respond to all service calls promptly
* Carry out all reasonable requests by management
* Ensure all guests’ complaints are handled with extreme courtesy and promptness
* Complete work assignments with no rework required and with little or no supervision
* Follow up is a must and pertinent information should be passed on consistently in pass down logs and on white boards
* Maintain a clean and organized work area and return tools to their proper place
* Assist with training and develop yourself and department to full potential
* Be flexible to business needs and hours
* Surface issues of concern to management
* Work and communicate well with other departments
* Get involved in solving department problems
* Complete work assignments in allotted time
* Provide training and technical advice to other engineers as needed or requested
* Responsible for identifying and repairing all mechanical failure to include repair of appliances, HVAC, electrical or plumbing; follow through of procedures on equipment maintenance where applicable as directed by management
* Responsible for operating various hand and power tools in a safe manner
* Guest rooms - plunging toilets, unclogging drains, repairing all types of hardware, plumbing, and electrical equipment including lamps, air conditioners, and cosmetic items
* Public areas - plunging toilets, unclogging drains, repairing all types of hardware, plumbing, and electrical equipment and cosmetic items
* Fire alarm/life safety system - monitor and perform system tests as necessary, be fully informed of the system operation and handle emergencies involving the systems; have a working knowledge of fire sprinkler and emergency power systems
* Energy conservation - observe energy and utilities usage in the resort and on the grounds; look for ways to conserve energy and report any ideas to the engineering management
* Clean, lubricate, protect, and otherwise maintain all tools and equipment; see all tools used are returned to the shop and secured in proper storage area; protect and otherwise maintain assigned tool pouch and its tools at the discretion of the engineering management
* Be available for any emergencies and act in an engineering capacity to protect our guest and associates, and preserve the building and its systems during the emergency; act as quickly and responsibly as possible to return the building to its normal operating status; inform engineering management of any such emergencies
* Read, track, and interpret readings from meters, gauges, and other measuring units; maintain a thorough log of each day’s activities and problems that occur and ensure this information is passed on to other shifts
* Clean all engineering areas as directed by engineering management; work in a neat and efficient manner, keeping work areas clean and well organized; serve as otherwise directed or needed to help maintain the effective and efficient operation of the hotel (at the discretion of engineering management or the General Manager)
* Complete all work assigned in a safe and professional manner; maintain communications with supervisors to ensure all needed materials, tools, and supplies are available or on order; follow up on any items that may be on back order; keep supervisor/manager updated on assignments; provide training and technical advice to other engineers as needed or requested
* Make structural repairs to masonry, woodwork and furnishings; patch or replace plaster/plasterboard; paint walls and ceilings; trim, cut and lay flooring (linoleum, tile, carpet, etc.)
* Check fixtures, lighting, and signs for proper operation; maintain an adequate supply of spare parts and light bulbs
* Respond and complete maintenance work orders in a timely manner
* Keep all work areas (shop and guestrooms) neat and orderly
* Remains flexible and responsive to scheduling needs
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