* Knowledge of White Lodging Way for Engineering, housekeeping, and food service operations
* Understand budgeting and cost control
* Under direction of management, ensure the hotel’s maintenance and upkeep standards meet WL, Brand, and Guest standards
* Proactively follow specific departmental procedures in performing repair, maintenance, alteration, and installation work in a safe and neat manner
* Comply with the latest insurance, local county, state and federal government codes, laws, and requirements
* Determine defects, troubleshoot malfunctions, take necessary corrective action, and record same following specific departmental procedures
* Have knowledge of property, staff, and services with hours of operation
* Under direction of management, initiate training of new department associates on equipment and the daily functions of the resort
* Under direction of management, delegate or coordinate shift staff duties
* Responsible for identifying and scheduling repairing all mechanical failure to include repair of appliances, HVAC, electrical or plumbing; follow through of procedures on equipment maintenance where applicable as directed by management
* Ensure all associates follow safe working practices and conditions within your department
* Function as a member of the emergency organization team become an expert on life safety system
* Be aware of fire, safety, and protection equipment/hazards
* Under direction of management, responsible for completion of preventive maintenance programs on guest rooms and equipment
* Maintain positive public relations and a pleasant attitude with all guests and associates
* Ensure all potential safety hazards are corrected
* Delegate, supervise, and participate in all preventive and general maintenance programs by maintaining a room’s maintenance strategy and scheduling preventive maintenance
* Assist in the planning and scheduling of corrective maintenance and project work
* Coordinate the operation and maintenance of all interior and exterior structural fixtures and mechanical equipment to coincide with Brand standards
* Assist in the coordination and supervision of all contracted capital projects
* Ability to control operating costs
* Ensure all guests’ complaints are handled with extreme courtesy and promptness
* Ensure work assignments are completed with no rework
* Ensure work assignments are completed with little to no supervision
* Follow up is a must and pertinent information should be passed on consistently in pass down logs and on white boards
* Assist in maintaining a clean and organized work area, and return tools to their proper place
* Ensure department training, self-development, and running the department to its fullest potential
* Surface issues of concern to management, General Manager, and RDOE
* Work and communicate well with other departments
* Acts as a technical liaison to all other departments
* Ensure service requests are follow up on and completed as described in WLW
* Review and evaluate utility reports with input on energy conservation
* Coordinate preventative maintenance system according to SOP’s
* Monitor and perform test systems as necessary, be fully informed of the system operation, and handle emergencies involving the systems
* Have a working knowledge of fire sprinkler and emergency power systems
* Observe energy and utilities usage in the resort and on the grounds; look for ways to conserve energy and report any ideas to management
* Be available for any emergencies and act in an engineering capacity to protect our guests and associates, and preserve the building and its systems during the emergency
* Act as quickly and responsibly as possible to return the building to its normal operating status
* Inform management of any such emergencies
* Read, log, track, and interpret readings from meters, gauges, and other measuring units
* Maintain a thorough log of each day’s activities and problems that occur and ensure this information is passed on to other shifts
* Complete and communicate PM works tasking and reporting
* Maintain the White Lodging Way calendar for success, communicate such, and a copy to RDOE when direct report is GM
* Respond to work orders and requests and documents all work in the defect log
* Participate in a weekly property walk through and complete identified deficiencies within an appropriate time
* Complete weekly ENG/General Manager accountability review; submit copy to RDOE when direct report is GM
* Follow up on outstanding issues
* Implement White Lodging Way for Engineering when direct report is GM
* Train, motivate, and develop property staff in the White Lodging Way of operating hotels
* Communicate effectively with customers, co-workers, and supervisors
* Remain flexible and responsive to scheduling needs
* Communicate regularly as needed with Regional Director of Engineering
* Communicate timely, clearly, and effectively to all stakeholders
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