Under the supervision of the IT Director, the IT Technician I provides maintenance and assistance for all internal and external guest requests as pertaining to computing and network issues. The IT Technician I will coach users in the effective use of systems, applications, prepares documentation and provides assistance to both internal and external guests.
* Installing, configuring and upgrading PCs, laptops and related equipment. * Diagnosing and troubleshooting both common and unusual hardware and software problems. * Performing preventive maintenance on the organization’s technology. * Installing required software patches, ensuring the connectivity of PCs, laptops, guests internet issues, handhelds and other computing devices to both the local area network (LAN) and wide area network. * Misc. hotel technology projects including low voltage cabling and basic mounting. * Administration and repair of critical systems (PMS, POS, PBX, FTG) in coordination with respective vendor. * Server Backups. * Setting up and maintaining locally connected and networked printers. * Connecting needed peripheral equipment. * Ability to communicate technology simply, effectively, both oral and written, with internal and external guests. * Solid attention to detail and organization with proven follow up and follow through practices. * Strong analytical skills, with a solid understanding of IT standards and company policies. * Past experience in supporting hospitality-based technology preferred. * Knowledge of MS Office, Active Directory and Networking environment.
Location Code: 2554
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