Job Description



Summary:

Responsible for assisting in the supervision and control of the Guest Room Attendants. Responsible for the cleanliness, arrangement and supply of all guest rooms in an assigned section.


Responsibilities


??? Provide the highest quality of service to the customer at all times.
* Supervise up to 15 Guest Room Attendants.
* Deal promptly and effectively with guest complaints and requests.
* Enforce self-inspection system.
* Inspect guest rooms and public areas on a daily basis to ensure standards of cleanliness and that guest rooms are ready for guest check-in.
* Conduct ongoing training of all housekeeping employees to increase job knowledge and skill level.
* Promote teamwork and employee morale.
* Assist in running pre-shift meeting, distribute keys and assignments to the staff, and ensure proper grooming standards are met.
* Communicate all policies and procedures for housekeeping and special cleaning projects.
* Maintain cleanliness and organization of linen rooms, laundry area, lost and found, storage rooms, employee break room, and Guest Room Attendant’s carts.
* Ensure ready status of all rooms daily. Maintain key control.
* Ensure guest satisfaction through room cleanliness and attention to guest needs.
* Clean the assigned number of rooms per day following the Housekeeping Guidelines within an eight hour work day (within the assigned minutes per room) while maintaining established standards.
* Inspect and prepare rooms for guest arrival.
* Use hotel’s tracking system for communicating room statuses.
* Check fixtures, television, radio, and heating/cooling equipment for proper operation.
* Set heating/cooling equipment and radio on proper settings.
* Inspect room for maintenance needs and report on maintenance service requests.
* Assist in performing daily general clean duties and changing of bedspreads, blankets, mattress pads and shower curtains as assigned.
* Log rooms cleaned on daily housekeeping report.
* Fold terry and linen while waiting for rooms.
* Clean, organize, and restock cart at the end of the day (terry, cups, toilet paper, rags, and fill spray bottles). Deliver supply basket to laundry for restocking.
* Maintain cart, linen room, and vacuum cleaner cleanliness.
* Turn in key and room status report to Guest Room Supervisor or front desk.
* Know how to operate laundry equipment and maintain public area cleanliness.
* Properly handle all lost and found items.
* Train associates using the 4 Step Training Method.
* Monitor and coach associates on the 10 Step Departure Cleaning Process.
* Monitor and coach associates on the 8 Step Right Touch Stayover Cleaning Process.
* Must wear proper uniform at all times in accordance with the Standards of Appearance.
* Have a thorough knowledge of emergency procedures.
* Practice safety standards at all times.
* Employee must adhere to all work rules, procedures, and policies established by the company including, but not limited to, those contained in the employee handbook.
* Employee must perform other duties as assigned.


Other Information



COMPETENCIES

* Job Knowledge
* Flexibility/Adaptability
* Quality of Work
* Perseverance
* Quantity of Work
* Organization Skills
* Guest Focus/Customer Service
* Effort
* Reliability/Dependability
* Judgment/Problem Solving
* Motivation/Initiative
* Cooperation/Teamwork

SKILLS

* Must pass certification quiz/test for position.

EDUCATION/EXPERIENCE
None required

WORKING CONDITIONS

* Be able to move luggage, packages, or furniture weighing up to 40lbs.
* Follow proper moving and lifting procedures identified in Departmental Orientation Handbook.
* Regularly required to stand; sit; walk; reach; use hands to finger, handle or feel; talk and hear.

FULL TIME BENEFIT OVERVIEW

* Medical, Dental, and Vision
* Life Insurance
* Employee Assistance Program (EAP)
* 401(k)
* Vacation and Paid Time Off (PTO)
* Tuition Reimbursement
* Complimentary and Discounted Rooms

Location Code: 2556

Important Notes

Hourly

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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