Job Description


Summary:

The HR Shared Services (HR SS) Specialist is responsible for delivering high-quality, timely, and accurate HR administrative support to employees and managers across the organization. Operating within a centralized HR Shared Services model, the HRSS Specialist acts as the first point of contact for HR-related inquiries and provides support in areas including employee lifecycle administration, data management, benefits, HR systems, compensation, compliance, and general HR operations. Assists the department by supporting various HR programs and procedures.




Responsibilities


Employee Lifecycle Support

  • Support the execution of administrative tasks related to onboarding, offboarding, job changes, promotions, benefits, vacation plans and employment status changes.
  • Prepare employment letters, verification documents, and coordinate background checks/drug testing as required.
  • Support new hire onboarding processes including I-9 verification, orientation scheduling, and system access provisioning.
  • Assist with the administration of employee benefit programs.

HR Systems and Data Management

  • Maintain accurate employee records in the HRIS and other systems of record.
  • Process data changes and ensure data integrity across all HR platforms.
  • Assist with audits, reconciliations, and reporting requirements to support compliance and analytics.

Tier 1 HR Support

  • Respond to routine HR inquiries from employees and managers via ticketing systems, phone, and email.
  • Escalate complex issues to appropriate HR business partners or subject matter experts.
  • Ensure timely and professional resolution of all inquiries in alignment with service level agreements (SLAs).

Compliance and Policy Administration

  • Ensure HR documentation and practices comply with applicable labor laws and internal policies.
  • Support processes related to leave administration (FMLA, ADA, personal leaves, etc.), employee status verification, and compliance reporting.
  • Maintain and update SOPs, process documentation, and HR knowledgebase content.

Continuous Improvement

  • Identify and recommend process enhancements to improve service delivery and employee experience.
  • Participate in HR projects and initiatives focused on systems optimization, automation, and service model enhancements.
  • Assists in the development of training, user guides and documentation.
  • Performs other duties as assigned to support the HR function.


Other Information



COMPETENCIES

· Building Customer Loyalty

· Earning Trust

· Managing Work

· Quality Orientation

· Adaptability

 



SKILLS

  • Knowledge of HR processes and compliance requirements.
  • Strong customer service orientation and ability to communicate clearly and professionally.
  • High attention to detail and work quality with excellent organizational and data entry skills.
  • High level of interpersonal skills to handle sensitive and confidential information, documentation and situations.
  • Demonstrate strong teamwork skills by collaborating effectively with others while consistently maintaining a positive mindset.
  • Ability to manage multiple tasks, prioritize effectively and meet deadlines in a fast-paced environment.
  • Proficient in Word, Excel, and Outlook (MS Office Suite).



EDUCATION/EXPERIENCE

  • 2-4 years of Human Resources administration and support experience preferred.
  • Experience with HRIS systems and ticketing/service support platforms.
  • Associate’s degree or higher in Human Resources, Business Administration, Hospitality, or related field preferred.
  • Hospitality experience a plus.


    Location Code: A75

    Important Notes

    Hourly

    Application Instructions

    Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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