What You'll Do
- Greet guests in a warm, friendly, and professional manner, setting the tone for their dining experience.
- Understand and adhere to uniform standards to present a polished image to guests.
- Effectively assign servers to their sections, optimizing service flow and guest satisfaction.
- Utilize rotational seating standards to ensure balanced service and an efficient dining experience.
- Manage reservations and communicate special accommodations to servers and management as needed.
- Maintain a clean and inviting entryway to the restaurant, ensuring a pleasant first impression.
- Seat and assign guests to tables with professionalism, making sure their preferences are considered.
- Demonstrate a comprehensive knowledge of both food and beverage menus, including daily specials and 86'd items.
- Enter orders accurately through the POS system, ensuring timely and precise service.
- Verify payment methods and handle cash responsibly, following all cash handling procedures.
- Complete side work duties and cleaning tasks to maintain a high standard of cleanliness and organization
- Conduct quality checks to ensure guest satisfaction upon their departure.
- Perform any other tasks assigned by management to support the restaurant’s operations.
What You'll Bring - Previous guest service experience is preferred, with a strong focus on hospitality and customer care.
- Excellent communication skills, with the ability to interact effectively with guests and team members.
- Assist in training new associates and cross-training existing staff.
- A positive attitude and the ability to work in a fast-paced environment while maintaining attention to detail.
- Flexibility to adapt to changing priorities and guest needs.
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