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Application Status

Host - Zanzibar

Job Description

Position Information

Location: Marriott Austin Downtown

 

Summary:
The Host/Hostess is responsible for friendly and professional service to guests through detailed knowledge of the menu, specials, and hotel amenities. The Host/Hostess also should ensure a guest is satisfied with their entire experience in the restaurant.

 

Responsibilities:
* Greeting guests in a warm and professional manner
* Understand and comply with uniform standards
* Effectively assigning servers to sections
* Utilizing rotational seating standards
* Managing reservations
* Communicating special accommodations to servers and managers
* Maintaining the entryway to the restaurant
* Professionally seating and assigning guests to tables
* Knowledgeable of both food and beverage menu
* Communicating 86’d items and specials
* Effectively entering orders through the POS system
* Verifying payment methods and responsible cash handling methods
* Completing side work duties and cleaning tasks
* Ensuring that quality checks are complete upon departure
* Any other task assigned by management

 

 

 

Other information:
COMPETENCIES
* Creativity
* Integrity
* Organization
* Adaptability
* Likability
* Listening
* Customer Focus
* Team Player
* First Impression
* Persuasion
* Oral Communication
* Energy
* Ambition

SKILLS
* Multitasking
* Customer Service
* Knowledge of daily specials, menu, and 86’d items
* Cash Handling
* Managing payment through POS system
* Cleaning and restocking needed items

EDUCATION/EXPERIENCE
* Guest Service Experience Preferred

WORKING CONDITIONS
* Standing and walking for over 6 hours and lifting over 10 lbs. consistently
* Ability to lift up to 25 lbs. occasionally
* Ability to See, Hear, and Speak

 

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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Posted: 7/26/2021

Job Reference #: 17902