Job Description


Overseeing and answering questions from coordinators while making decisions on authorizations in lieu of a manager. In this position you will support event managers by confirming, coding, and processing reservations in multiple reservation systems.


* Turnover Process: Making systems more "Marriott Place"; adding overflow/multiple hotels to each booking in MARSHA and Passkey and responsible for Select Service Convention Calendar
* Oversee Coordinators in completing coversheets/resumes in timely manger
* Passkey Controller: Uploading Campaigns/Smart Alerts, controlling bundles/libraries, checking inventory, cleaning out reservation errors prior to weekly SCRUB meetings, etc.
* Lead for direct bill: handle all direct bill requests and check availability along with making these reservations and communicate with accounting for direct bill approval.
* Control Room Type Inventory between all properties
* Review and charge group No-Shows for JW
* Creating LSOP’s for Group Housing Department as "Marriott Place" Lead for Eli Lilly and NCAA for JW. Oversee the process and execution of NCAA and Lilly for Select Service Properties
* Manage rooms-only blocks
* Within a year, have Supervisor and Coordinators trained on all systems including: Passkey, MARSHA, PMS, Fosse, Delphi, and CI-TY
* Manage CREW Lines: Southwest & Fedex Monthly
* Assisting Event Managers in making sure all coversheets/resumes are accurate; weekly check
* Ensure all variance reports, around the block audits, and final pickup reports are accurate
* Weekly audit of groups being built in Passkey, MARSHA, PMS, and Fosse
* Responsible for Group Housing Coordinator schedules and vacations and be the lead in the event of any absences

Other Information


* Analysis Skills
* Judgement/Decision Making
* Experience
* Track Record
* Stress Management
* Customer Focus
* Team Player
* Communications-Written
* Communications-Oral
* Coaching
* Accountability
* Team Building

Must have CI/TY, Marsha, PMS, and Group Max experience

College Degree preferred

Requires sitting at a desk for 8-10 hours a day working mostly on a computer and answering phones.

Location Code: 2558

Important Notes


Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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