Group Housing Supervisor
Summary: |
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Overseeing and answering questions from coordinators while making decisions on authorizations in lieu of a manager. In this position you will support event managers by confirming, coding, and processing reservations in multiple reservation systems.
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Responsibilities |
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* Turnover Process: Making systems more "Marriott Place"; adding overflow/multiple hotels to each booking in MARSHA and Passkey and responsible for Select Service Convention Calendar * Oversee Coordinators in completing coversheets/resumes in timely manger * Passkey Controller: Uploading Campaigns/Smart Alerts, controlling bundles/libraries, checking inventory, cleaning out reservation errors prior to weekly SCRUB meetings, etc. * Lead for direct bill: handle all direct bill requests and check availability along with making these reservations and communicate with accounting for direct bill approval. * Control Room Type Inventory between all properties * Review and charge group No-Shows for JW * Creating LSOP’s for Group Housing Department as "Marriott Place" Lead for Eli Lilly and NCAA for JW. Oversee the process and execution of NCAA and Lilly for Select Service Properties * Manage rooms-only blocks * Within a year, have Supervisor and Coordinators trained on all systems including: Passkey, MARSHA, PMS, Fosse, Delphi, and CI-TY * Manage CREW Lines: Southwest & Fedex Monthly * Assisting Event Managers in making sure all coversheets/resumes are accurate; weekly check * Ensure all variance reports, around the block audits, and final pickup reports are accurate * Weekly audit of groups being built in Passkey, MARSHA, PMS, and Fosse * Responsible for Group Housing Coordinator schedules and vacations and be the lead in the event of any absences
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Other Information |
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COMPETENCIES
* Analysis Skills * Judgement/Decision Making * Experience * Track Record * Stress Management * Customer Focus * Team Player * Communications-Written * Communications-Oral * Coaching * Accountability * Team Building
SKILLS Must have CI/TY, Marsha, PMS, and Group Max experience
EDUCATION/EXPERIENCE College Degree preferred
WORKING CONDITIONS Requires sitting at a desk for 8-10 hours a day working mostly on a computer and answering phones.
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Location Code: 2558
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Loading . . . Posted: 5/17/2023
Job Reference #: 2558101H1700