The Event Concierge serves as the primary point of contact for the meeting/event planner. The Event Concierge must be visible and accessible in the meeting space at all times and is responsible for effectively communicating with each department within the hotel to assure the accurate fulfillment of meeting/event planner needs and requests including, but not limited to, meeting room sets, food and beverage, technology, shipping & receiving, agendas, guest rooms, etc. Each member of the Event Concierge Team is expected to work independently on a regular basis and be proactive in providing planners and guests exceptional service.
* Take ownership of your assigned meetings/events ensuring the client and guests have an "Excellent" experience. * Greet the meeting/event planner in their meeting room to review agendas/timeliness and ensure complete satisfaction. * Greet and Guide all guests in the hotel meeting space. * Place Event Concierge Tent Card & business card in each scheduled meeting room. * Check each meeting room for accuracy of set-up according to Banquet Event Orders (BEO) prior to event. * Follow Event Concierge checklist each day for each meeting room and submit to Event Concierge Supervisor. * Introduce hotel General Manager to meeting/event planner. * Assist in "problem resolution" by logging all information in Guest Ware through AYS (At Your Service). * Assist Banquets Department by working with meeting/event planner to get Banquet Checks signed and turned into Accounting Department. * Know, comply, and enforce all hotel and departmental standards, policies, and procedures. * Assist in monitoring and responding to calls on Event Radio and Event Phone(s). * "See what the guest sees" by helping keep the entire hotel clean and organized at all times. * Check in at least once per day with Event Concierge Supervisor or Event Operations Manager. * Create directional signage for all "posted" meetings, and monitor accuracy of Reader Boards and Door Cards. * Promote and maintain effective, confidential, and accurate client information. * Attend and participate in daily BEO meetings (when approved by Event Concierge Supervisor), daily team Stand-Up meetings, Pre-Convention meetings (for your assigned meeting/event). * Review your assigned meeting/event resume prior to the client’s arrival. * Create "post event" Thank You Card and send to client’s office. * Assist in successful Emergency Response and Procedures. * Practice energy conservation at all times. * Expected to wear uniform, including nametag at all times in accordance with the Standards of Appearance. * Ensure security and confidentiality of all guests and hotel information and material. * Must follow proper key control procedures * Completion of any and all other tasks as directed by Supervisor and/or Management.
* Must pass certification quiz/test for position. * Willingness to be teachable * Natural desire to serve others * Dynamic Personality * Professional demeanor * Effectively communicate in English * Excellent verbal and written communication * Proficiency in Microsoft Office * Excellent time management * Able to plan, prioritize and organize work assignments * Work without direct supervision and provide immediate follow-up. * Able to quickly build relationships and establish trust and confidence * Attention to detail * Able to multi-task with multiple projects and/or clientele * Effectively manage stress * Extend grace under pressure * Minimum of 19 years of age and ability to obtain a liquor license * Flexible schedule (days, nights, weekends, holidays) * Able to endure abundant physical movements (carrying & moving boxes and equipment) of 10 lbs regularly. Lift, carry, or otherwise move up to 50 lbs occasionally with assistance.
Location Code: 2554
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