Event Concierge Supervisor

Job Description



Summary:

The Event Concierge Supervisor serves as the primary point of contact for the Event Concierge associates & the meeting/event planner. The Event Concierge Supervisor must be visible and accessible in the meeting space at all times and is responsible for effectively communicating with each department within the hotel to assure the accurate fulfillment of meeting/event planner needs and requests including, but not limited to, meeting room sets, food and beverage, technology, shipping & receiving, agendas, guest rooms, etc. This is a highly visible and key supervisory role responsible for assisting the Banquet Manager and the Catering Services Managers in the successful ownership and operational execution of Banquet and Meeting functions and duties.


Responsibilities


* Take ownership of your assigned meetings/events ensuring the client and guests have an "Excellent" experience.
* Greet the meeting/event planner in their meeting room to review agendas/timeliness and ensure complete satisfaction.
* Greet and Guide all guests in the hotel meeting space.
* Check each meeting room for accuracy of set-up according to Banquet Event Orders (BEO) prior to event.
* Ensure that the Event Concierge checklist is completed each day for each meeting room.
* Introduce hotel General Manager to meeting/event planner.
* Assist in "problem resolution" by logging all information in Guest Ware through AYS (At Your Service).
* Assist Banquets Department by working with meeting/event planner to get Banquet Checks signed and turned into Accounting Department.
* Know, comply, and enforce all hotel and departmental standards, policies, and procedures.
* Assist in monitoring and responding to calls on Event Radio and Event Phone(s).
* "See what the guest sees" by helping keep the entire hotel clean and organized at all times.
* Check in at least once per day with Event Operations Managers and Banquet Department.
* Create directional signage for all "posted" meetings, and monitor accuracy of Four Winds Reader Boards and Door Cards.
* Promote and maintain effective, confidential, and accurate client information.
* Ensure the daily Attendance and participate in daily BEO meetings, daily team Stand-Up meetings, Pre-Convention meetings (for their assigned meeting/event).
* Review your assigned meeting/event resume prior to the client’s arrival.
* Create "post event" Thank You Card and send to client’s office.
* Assist in successful Emergency Response and Procedures.
* Practice energy conservation at all times.
* Ensure associates wear uniform, including nametag at all times in accordance with the Standards of Appearance.
* Ensure security and confidentiality of all guests and hotel information and material.
* Must follow proper key control procedures
* Completion of any and all other tasks as directed by Leadership team
* To take an ownership, "stewardship" position within the department and hotel to ensure operational excellence.
* To assist in the writing of additional standards, policies and procedures for the department.
* To promote and support effective departmental and hotel communication through the use of phones, voice-mail, radios, copiers, written correspondence and verbal communication


Other Information



SKILLS

* Willingness to be teachable
* Natural desire to serve others
* Dynamic Personality
* Professional demeanor
* Effectively communicate in English
* Excellent verbal and written communication
* Proficiency in Microsoft Office
* Excellent time management
* Able to plan, prioritize and organize work assignments
* Work without direct supervision and provide immediate follow-up.
* Able to quickly build relationships and establish trust and confidence
* Attention to detail
* Able to multi-task with multiple projects and/or clientele
* Effectively manage stress
* Extend grace under pressure
* Flexible schedule (days, nights, weekends, holidays)
* Solid Microsoft Office applications, administrative, math, accounting, and supervisory skills required. Previous supervisory experience preferred.
* Knowledge of effective office organizational practices
* Ability to maintain strict confidentiality

EDUCATION/EXPERIENCE

* Previous supervisory experience needed

Location Code: 2554

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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Posted: 9/28/2021

Job Reference #: 2554220H2786