? Knowledge of White Lodging Way for Engineering, housekeeping, and food service operations
? Understand budgeting and cost control
? Under direction of management, ensure the hotel’s maintenance and upkeep standards meet WL, Brand, and Guest standards
? Proactively follow specific departmental procedures in performing repair, maintenance, alteration, and installation work in a safe and neat manner
? Comply with the latest insurance, local county, state and federal government codes, laws, and requirements
? Determine defects, troubleshoot malfunctions, take necessary corrective action, and record same following specific departmental procedures
? Have knowledge of property, staff, and services with hours of operation
? Under direction of management, initiate training of new department associates on equipment and the daily functions of the resort
? Under direction of management, delegate or coordinate shift staff duties
? Responsible for identifying and scheduling repairing all mechanical failure to include repair of appliances, HVAC, electrical or plumbing; follow through of procedures on equipment maintenance where applicable as directed by management
? Ensure all associates follow safe working practices and conditions within your department
? Function as a member of the emergency organization team become an expert on life safety system
? Be aware of fire, safety, and protection equipment/hazards
? Under direction of management, responsible for completion of preventive maintenance programs on guest rooms and equipment
? Maintain positive public relations and a pleasant attitude with all guests and associates
? Ensure all potential safety hazards are corrected
? Delegate, supervise, and participate in all preventive and general maintenance programs by maintaining a room’s maintenance strategy and scheduling preventive maintenance
? Assist in the planning and scheduling of corrective maintenance and project work
? Coordinate the operation and maintenance of all interior and exterior structural fixtures and mechanical equipment to coincide with Brand standards
? Assist in the coordination and supervision of all contracted capital projects
? Ability to control operating costs
? Ensure all guests’ complaints are handled with extreme courtesy and promptness
? Ensure work assignments are completed with no rework
? Ensure work assignments are completed with little to no supervision
? Follow up is a must and pertinent information should be passed on consistently in pass down logs and on white boards
? Assist in maintaining a clean and organized work area, and return tools to their proper place
? Ensure department training, self-development, and running the department to its fullest potential
? Surface issues of concern to management, General Manager, and RDOE
? Work and communicate well with other departments
? Acts as a technical liaison to all other departments
? Ensure service requests are follow up on and completed as described in WLW
? Review and evaluate utility reports with input on energy conservation
? Coordinate preventative maintenance system according to SOP’s
? Monitor and perform test systems as necessary, be fully informed of the system operation, and handle emergencies involving the systems
? Have a working knowledge of fire sprinkler and emergency power systems
? Observe energy and utilities usage in the resort and on the grounds; look for ways to conserve energy and report any ideas to management
? Be available for any emergencies and act in an engineering capacity to protect our guests and associates, and preserve the building and its systems during the emergency
? Act as quickly and responsibly as possible to return the building to its normal operating status
? Inform management of any such emergencies
? Read, log, track, and interpret readings from meters, gauges, and other measuring units
? Maintain a thorough log of each day’s activities and problems that occur and ensure this information is passed on to other shifts
? Complete and communicate PM works tasking and reporting
? Maintain the White Lodging Way calendar for success, communicate such, and a copy to RDOE when direct report is GM
? Respond to work orders and requests and documents all work in the defect log
? Participate in a weekly property walk through and complete identified deficiencies within an appropriate time
? Complete weekly ENG/General Manager accountability review; submit copy to RDOE when direct report is GM
? Follow up on outstanding issues
? Implement White Lodging Way for Engineering when direct report is GM
? Train, motivate, and develop property staff in the White Lodging Way of operating hotels
? Communicate effectively with customers, co-workers, and supervisors
? Remain flexible and responsive to scheduling needs
? Communicate regularly as needed with Regional Director of Engineering
? Communicate timely, clearly, and effectively to all stakeholders
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