Manages coordinators to ensure the department is providing excellence in service and accuracy with group contracts. In this position, you will work closely with sales, events, and revenue management to optimize the hotel’s assets by balancing group rates and transient rates to maximize revenue. You will also manage small, rooms-only group blocks and be responsible for maintaining high event satisfaction scores.
Turnover Process: Making systems more "Marriott Place"; adding overflow/multiple hotels to each booking in MARSHA and Passkey and responsible for Select Service Convention Calendar? Oversee Coordinators in completing coversheets/resumes in timely manger? Attend weekly SCRUB and Sales Strategy meeting for JW. Oversee Coordinators in completing and attending SCRUB and Operations meeting weekly for Select Service Properties.? Passkey Controller: Uploading Campaigns/Smart Alerts, controlling bundles/libraries, checking inventory, cleaning out reservation errors prior to weekly SCRUB meetings, etc.? CI-TY & Delphi controller: ensuring all group actuals (pickup) are completed within 5 days.? Lead for direct bill: handle all direct bill requests and check availability along with making these reservations and communicate with accounting for direct bill approval.? Control Room Type Inventory between all properties? Hire and train Supervisor and Coordinator positions? Review and charge group No-Shows for JW? Creating LSOP’s for Group Housing Department as "Marriott Place" Lead for Eli Lilly and NCAA for JW. Oversee the process and execution of NCAA and Lilly for Select Service Properties.? Manage rooms-only blocks? Within a year have Supervisor and Coordinators trained on all systems including: Passkey, MARSHA, PMS, Fosse, Delphi, and CI-TY? Manage CREW Lines: Southwest & Fedex Monthly? Implementing accounting process to complete final bills for "Marriott Place" groups at the same time? Assisting Event Managers in making sure all coversheets/resumes are accurate; weekly check? Ensure all variance reports, around the block audits, and final pickup reports are accurate? Weekly audit of groups being built in Passkey, MARSHA, PMS, and Fosse? Responsible for Group Housing Coordinator schedules and vacations and to be the lead in the event of any absences
COMPETENCIES ? Analysis Skills? Judgement/Decision Making? Experience? Track Record? Stress Management? Customer Focus? Team Player? Communications-Written? Communications-Oral? Coaching? Accountability? Team Building
SKILLS Must have CI/TY, Marsha, PMS, and Group Max experience
EDUCATION/EXPERIENCE College Degree preferred
WORKING CONDITIONS Requires sitting at a desk for 8-10 hours a day working mostly on a computer and answering phones
Location Code: 2558
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