Director of Spa and Wellness

Position has responsibility for developing protocols for all Spa Services and designing a profitable Retail Operation. Spa Director is responsible for supervising and coordinating activities of associates delivering spa services including nail services, skin care, program coordinating, reservations, reception desk, and massage and locker room areas. Position focuses on ensuring guest and associate satisfaction and achieving the operating budget

* Effectively manages supplies and equipment inventories within budget.

* Ensures all associates have the proper supplies, equipment, and uniforms.

* Helps to ensures all spa equipment is in good condition and receives regular maintenance, e.g., steamers, electronic massage and facial tables, soaking tubs, pedicure chairs, magnifying mirrors, towel cabbies, nail dryers, UV sterilizers, etc.

* Maintains cleanliness of spa and related areas and equipment.

* Evaluates new products and product enhancements to remain competitive in the market.

* Supports and supervises associate incentive programs for upselling and retail commission programming.

* Ensures service charges (based on house sales) are properly distributed to associates.

* Ensures the spa areas are safe and secure for both guests and associates.

* Understands and complies with all loss prevention policies and procedures.

* Extensive knowledge of spa services and operating procedures

* Extensive knowledge of luxury spa products including skin care lines, nail care, massage oils, and spa/fitness clothing

* Retail merchandising skills

* Knowledge of related sanitation requirements

* Understanding of spa equipment and routine maintenance needs

* Knowledge of local, state, and national licensing requirements for establishment and providers

* Financial management skills e.g., ability to understand P&L statements, develop operating budgets, forecasting and capital expenditure planning

* Knowledge of overall hotel operations

* Ability to effectively manage labor productivity

* Strong communication skills (verbal, listening, writing)

* Effective conflict management skills

* Strong customer and associate relation skills

* Good training/facilitator skills

* Knowledge of purchasing, inventory controls, supplies and equipment

* Knowledge of governmental regulations and safety standards (OSHA, EPA, ADA, CFC, NFPA)

EDUCATION/EXPERIENCE

* Experience at a freestanding spa, resort or health facility

* High School Diploma or equivalent required; Bachelor's Degree preferred