Job Description


Functions as the Strategic Business Leader of the hotel’s Engineering department. Position has overall responsibility for building, plant maintenance and protection, grounds landscaping and maintenance, guest and associate satisfaction, as well as the financial performance of the department. Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures engineering operations meets the brand’s target, customer needs, ensures associate satisfaction and maximizes the financial performance of the department. As an executive committee member, develops and implements hotel-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property associates. Ensures long term asset protection and effectively manages capital expenditures to maximize the return on investment to the owner and White Lodging.


* Know the White Lodging Way for Engineering, housekeeping, and food service operations
* Ensure the hotel’s maintenance and upkeep standards meet WL, Brand, and Guest standards
* Proactively follow specific departmental procedures in performing repair, maintenance, alteration, and installation work in a safe and neat manner
* Comply with the latest insurance, local county, state, and federal government codes, laws, and requirements
* Determine defects, troubleshoot malfunctions, take necessary corrective action, and record same following specific departmental procedures
* Have knowledge of property, staff, and services with hours of operation
* Carry out all reasonable requests by management
* Initiate training of new department associates on equipment and the daily functions of the hotel
* Delegate or coordinate shift staff duties
* Responsible for identifying and scheduling repairs of all mechanical failures to include repair of appliances, HVAC, electrical or plumbing; follow through on procedures on equipment maintenance where applicable as directed by management
* Possess the ability to read and use blueprints, diagrams, operations manuals, and manufacturer’s specifications
* Responsible for operating various hand and power tools in a safe manner
* Follow safe working practices and conditions within your department
* Function as a member of the emergency organization team become an expert on life safety system
* Be aware of fire, safety, and protection equipment/hazards
* Responsible for completion of preventive maintenance programs on rooms and equipment
* Responsible for maintaining key inventories and procedures in coordination with risk management
* Maintain positive public relations and a pleasant attitude with all guests and associates
* Ensure all potential safety hazards are corrected in a timely fashion
* Delegate, supervise, and participate in all preventive and general maintenance programs by:-Maintaining a room’s maintenance strategy-Maintaining tracking data check sheet and logs-Planning and scheduling preventive maintenance-Planning and scheduling corrective maintenance-Planning and scheduling project work-Regular inspections
* Directly responsible for the following:-Coordination of the operation and maintenance of all interior and exterior structural fixtures and mechanical equipment to coincide with Marriott standards-Coordination and supervision of all contracted projects-In the formulation and completion of capital expenditure projects-Controlling operating costs-Preparing annual budgets
* Ensure all guests’ complaints are handled with extreme courtesy and promptness
* Ensure work assignments are completed with no rework
* Ensure work assignments are completed with no supervision
* Follow up is a must and pertinent information should be passed on consistently in pass down logs and on white boards
* Maintain a clean and organized work area, and return tools to their proper place
* Ensure department training, self-development, and running the department to its fullest potential
* Surface issues of concern to General Manager
* Work and communicate well with other departments
* Assume the responsibilities of the General Manager in his/her absence as part of the property MOD program
* Act as a technical liaison to all other departments
* Ensure service requests are follow up on and completed as described in White Lodging Way
* Review and evaluate utility reports with input on energy conservation
* Ensure an adequate supply of spare parts in inventory
* Coordinate preventative maintenance system according to SOP’s
* Fire alarm / life safety system - to monitor and perform test systems as necessary, to be fully informed of the system operation and to handle emergencies involving the systems
* Have a working knowledge of fire sprinkler and emergency power systems
* Energy conservation - to observe energy and utilities usage in the resort and on the grounds
* Look for ways to conserve energy and report any ideas to the Engineering Management
* Emergencies - be available for any emergencies and act in an engineering capacity to protect our guests and associates, and preserve the building and its systems during the emergency
* Act as quickly and responsibly as possible to return the building to its normal operating status
* Inform Engineering Management of any such emergencies RDOE, VP
* Records - read, log, track, and interpret readings from meters, gauges, and other measuring units; maintain a thorough log of each day’s activities and problems that occur and ensure this information is passed on to other shifts
* Complete PMworks tasking and reporting
* Maintain the White Lodging Way calendar for success and communicate such and submits copy to RDOE
* Respond to work orders and requests and documents all work in the defect log
* Participate in a weekly property walk through and completes identified deficiencies within an appropriate time
* Complete weekly ENG/General Manager accountability review; submit copy to RDOE
* Follow up and communicate on outstanding issues
* Implement White Lodging Way for Engineering
* Train, motivate, and develop property staff in the White Lodging Way of operating hotels
* Communicate effectively with customers, co-workers, and supervisors
* Remain flexible and responsive to scheduling needs
* Communicate regularly as needed with Regional Director of Engineering
* Communicate timely, clearly, and effectively to all stakeholders

Other Information


* Certified Pool Operator or able to be certified within six months
* Licenses or certifications in specific trade a plus (HVACR, EPA)
* Demonstrated leadership and management skills in the highest level
* Proficient in the use of computers, including: word processing software, spreadsheets, email systems, property management systems, and project management systems
* Must be able to read and interpret blueprints, schematics, and project documents
* Familiarity with union labor issues where applicable
* Knowledge of:-White Lodging Way for Engineering, housekeeping, and food service operations-Budgeting and cost control-Safety and security standards for White Lodging properties and employees-Facility standards for the operation and maintenance of hospitality buildings and systems-Energy management, conservation, and efficiency-Environmental regulation-Building and maintenance automation-Fire and life safety systems-Standards for workplace safety and risk mitigation for employees and guests-Effective training practice and resources-Capital planning and administration-"Green" operations practices and strategies-Contract processes and standards-Vendor relationship
* Subject matter expert on White Lodging Way for Engineering
* Ability to consistently support and execute White Lodging programs, policies, standards, and procedures primarily in Full Service properties but also in existing Select Service properties
* Excellent at managing priorities, heavy workloads, and substantial job related travel
* Ability to listen and to actively comprehend what others are saying and respond intelligently
* Critical thinking, using logic and reasoning to identify the strengths and weaknesses of alternative solutions, plans, and conclusions


* Bachelor’s Degree, preferably in Facilities Management, Engineering, Construction, or Business, or extensive practical work experience in facilities management
* At least 5 years of experience in Hospitality Facilities Management
* Has held previous positions of Chief Engineer or Director of Engineering in large select or full service property
* Experience in leading facilities, construction and renovation projects


* Medical, Dental, and Vision
* Short- and Long-Term Disability and Life Insurance
* Employee Assistance Program (EAP)
* 401(k)
* Paid Time Off to include Vacation, Holidays, & Sick
* Tuition Reimbursement
* Complimentary and Discounted Rooms

Location Code: 3105

Important Notes

Salary Eng

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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