- Lead, mentor, and provide AR guidance to property-level management and financial teams.
- Design and implement AR policies, procedures, and best practices aligned with industry standards and company objectives.
- Identify opportunities for process improvement, automation, and system optimization.
- Oversee end-to-end AR activities, including billing, invoicing, collections, payment application, and reconciliation.
- Oversee and manage the credit card chargeback process, ensuring timely dispute resolution and communication with properties.
- Ensure accuracy and timeliness of all AR (cash, credit cards, direct bill) across multiple properties and brands.
- Manage credit approval processes, credit limits, and risk assessments for clients and groups.
- Monitor aging reports, delinquency trends, and collection efforts to ensure strong cash flow performance.
- Ensure compliance with brand standards, corporate policies, and regulatory requirements.
- Partner with property finance teams and managers to address and resolve billing concerns promptly, supporting efficient operations and positive client experiences.
- Liaise with properties and external clients to address escalated billing or payment inquiries and engage collection agencies if needed.
- Prepare and distribute monthly AR reports to senior leadership and property teams, providing insights into aging, collections performance, chargebacks, and trends.
- Conduct training and support sessions for property-level and corporate teams on AR processes, billing standards, and best practices to ensure consistency across all locations.
- Collaborate with internal audit and accounting teams to support month-end processes and financial reporting.
- Oversee AR system configuration and data accuracy across PMS, POS, and financial platforms.
- Lead initiatives related to AR system upgrades, integrations, and digital payment solutions.
|
