Director of Accounts Receivable

The Director of Accounts Receivable (AR) is a key financial leader responsible for overseeing all accounts receivable operations across the hospitality portfolio based out of the Corporate office. The Director of AR, ensures timely and accurate billing, collection, and reconciliation processes while maintaining strong internal controls and supporting property-level and corporate teams. The Director of AR helps maximize cash flow, reduce financial risk, and reinforces the company’s commitment to accurate financial practices, timely collections, and efficient AR operations.

· Lead, mentor, and provide AR guidance to property-level management and financial teams.

· Design and implement AR policies, procedures, and best practices aligned with industry standards and company objectives.

· Identify opportunities for process improvement, automation, and system optimization.

· Oversee end-to-end AR activities, including billing, invoicing, collections, payment application, and reconciliation.

· Oversee and manage the credit card chargeback process, ensuring timely dispute resolution and communication with properties.

· Ensure accuracy and timeliness of all AR (cash, credit cards, direct bill) across multiple properties and brands.

· Manage credit approval processes, credit limits, and risk assessments for clients and groups.

· Monitor aging reports, delinquency trends, and collection efforts to ensure strong cash flow performance.

· Ensure compliance with brand standards, corporate policies, and regulatory requirements.

· Partner with property finance teams and managers to address and resolve billing concerns promptly, supporting efficient operations and positive client experiences.

· Liaise with properties and external clients to address escalated billing or payment inquiries and engage collection agencies if needed.

· Prepare and distribute monthly AR reports to senior leadership and property teams, providing insights into aging, collections performance, chargebacks, and trends.

· Conduct training and support sessions for property-level and corporate teams on AR processes, billing standards, and best practices to ensure consistency across all locations.

· Collaborate with internal audit and accounting teams to support month-end processes and financial reporting.

· Oversee AR system configuration and data accuracy across PMS, POS, and financial platforms.

· Lead initiatives related to AR system upgrades, integrations, and digital payment solutions.

COMPETENCIES

· Customer Orientation

· Managing Work

· Building Partnerships

· Work Standards

· Planning & Organizing

· Technical / Professional Knowledge & Skills

· Strategic Planning

SKILLS

• Strong understanding of hospitality financial processes, group billing, and brand requirements.
• Exceptional analytical skills with experience interpreting financial data and generating insights.
• Excellent communication, negotiation, and relationship-management skills.
• Strong attention to detail and ability to manage multiple deadlines in a high-transaction, fast-paced accounting environment.
• Demonstrated ability to streamline processes and drive operational efficiencies.
• Ability to evaluate, implement, and enhance financial technologies to drive process improvements and standardization across all properties.
• Proficiency in MS Office Suite: Word, Excel, Outlook, Teams and PowerPoint.