Corporate Rooms Trainer

Job Description



Summary:

The Corporate Rooms trainer, is responsible for supporting rooms related in-market training especially Train the Trainer and Rooms Manager training. A strong candidate is personable, resourceful, has experience in managing rooms operations, and excels in conducting one-on-one and classroom training.


Responsibilities

-Collaborate with Corporate Director of Rooms and the Talent Development department on the design, development and implementation of talent development initiatives that meet the current and future leadership development needs of the organization.-Ensure that properties have an adequate number of certified trainers in Housekeeping and Front Office. Lead hotels in the process of developing a train the trainer program at their hotels for the Rooms Department. -Provide support and mentorship during the onboarding process of Front Office and Housekeeping managers. -Plan, develop, and deliver training on a variety of subjects including train the trainer, service recovery, housekeeping basics and front desk basics. -Schedule appropriate training sessions and prepare training materials such as facilitator and participant guides, handouts, videos, and presentations. -Create engaging learning activities and compelling course content for delivery across multiple platforms (in person, virtual and digital).-Deliver training to multiple levels of employees and leaders such as hourly associates, supervisors, managers, and directors. -Assist with evaluating the results of learning, determine effectiveness and implement appropriate alternatives. Work with the Corporate Rooms Team on strategies for continuous improvement and future use of training resources.-Visit Red Zone properties as needed to conduct training and to help identify process breakdowns. -Assist with creating self-sustaining training hotels.


Other Information



SKILLS
-Ability to problem solve and self-manage.-Ability to multitask, exceptional time and resource management, prioritization, and attention to details.-High integrity, dependable, accountable, and respectable.-Strong communicaiton skills including writing, developing training content and public speaking. -Strong enthusiasm for learning and training. Preferred Education and Experience
* Minimum of 3 years experience in Hotel Rooms Management.
* Preferred experience with housekeeping and front office operations.
* Skilled with Microsoft Office Software, including Outlook, Word, Excel, and Powerpoint
* Previous training experience.
* Bachelor’s Degree Preferred Travel
* Ability to travel 80% of the time.

Location Code: A75

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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Posted: 12/30/2021

Job Reference #: a75553Z5321