Bench Restaurant Manager

The Bench Restaurant Manager is knowledgeable of all restaurant functions of the hotel. This position focuses on supporting special projects such as hotel/restaurant openings and assisting in properties where there is a vacancy in restaurant management.

RESPONSIBILITIES

• Performs all duties in the restaurant as needed

• Ensures White Lodging Way “WLW” BOH process is completed and followed daily

• Maintains all WLW training and certification materials

• Prepares restaurant for each shift following WLW scenography guidelines

• Ensures each associate lives the WLW Pledge and follows all handbook policies

• Monitors service standards and dining times throughout the each shift

• Has a hands on approach to teamwork and is able to assist associates in their service functions

• Monitors seating rotation and capacity to ensure smooth running equitable shifts

• Understands department goals and action plans to achieve them

• Monitors associate times and punches in Kronos and follows all policies and procedures to make corrections

• Monitors allocation of gratuities and service charges

• Schedules associates using weekly forecast and staffing guides

• Maintains all associate documentation and turns them in timely

• Performs REX, RAPs and reviews for all assigned associates

• Ability to monitor restaurant operational procedures and adjust as needed to achieve the best possible experience for both guests and associates

COMPETENCIES


• Training and development / Organization and Planning / Team Building / Customer Focus / Accountability


SKILLS


• Outlook | EXCEL | Word | Micros


EDUCATION/EXPERIENCE


• College degree preferred

• Experience in a training or leadership role

• Experience in a high volume restaurant preferred


WORKING CONDITIONS


• Lifting and carrying of objects, 30-40 pounds

• Ability to push or pull objects 50-100 pounds

• Sitting 10% | Walking 40% |Standing 30% | 20% bending, kneeling, lifting, climbing

• Ability to go between hot and cold temperatures