Bench Restaurant Manager

The Bench Restaurant Manager is knowledgeable of all restaurant functions of the hotel. This position focuses on supporting special projects such as hotel/restaurant openings and assisting in properties where there is a vacancy in restaurant management.

RESPONSIBILITIES
* Performs all duties in the restaurant as needed
* Ensures White Lodging Way "WLW" BOH process is completed and followed daily
* Maintains all WLW training and certification materials
* Prepares restaurant for each shift following WLW scenography guidelines
* Ensures each associate lives the WLW Pledge and follows all handbook policies
* Monitors service standards and dining times throughout the each shift
* Has a hands on approach to teamwork and is able to assist associates in their service functions
* Monitors seating rotation and capacity to ensure smooth running equitable shifts
* Understands department goals and action plans to achieve them
* Monitors associate times and punches in Kronos and follows all policies and procedures to make corrections
* Monitors allocation of gratuities and service charges
* Schedules associates using weekly forecast and staffing guides
* Maintains all associate documentation and turns them in timely
* Performs REX, RAPs and reviews for all assigned associates
* Ability to monitor restaurant operational procedures and adjust as needed to achieve the best possible experience for both guests and associates

COMPETENCIES

* Training and development / Organization and Planning / Team Building / Customer Focus / Accountability

SKILLS

* Outlook | EXCEL | Word | Micros

EDUCATION/EXPERIENCE

* College degree preferred
* Experience in a training or leadership role
* Experience in a high volume restaurant preferred

WORKING CONDITIONS

* Lifting and carrying of objects, 30-40 pounds
* Ability to push or pull objects 50-100 pounds
* Sitting 10% | Walking 40% |Standing 30% | 20% bending, kneeling, lifting, climbing
* Ability to go between hot and cold temperatures