• Know the White Lodging Way for Engineering, housekeeping, and food service operations
• Understand the standards for budgeting and cost control
• Know the safety and security standards for White Lodging properties and employees
• Consistently support and execute White Lodging programs, policies, standards, and procedures
• Effectively motivate and train existing and new employees in the White Lodging Way of Engineering Operations
• Communicates timely, clearly, and effectively to all stakeholders
• Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, plans, and conclusions
• Ensure the hotel’s maintenance and upkeep standards meet White Lodging Way, Brand, and Guest standards
• Proactively follow specific departmental procedures in performing repair, maintenance, alteration, and installation work in a safe and neat manner
• Comply with the latest insurance, local county, state and federal government codes, laws, and requirements
• Determine defects, troubleshoot malfunctions, take necessary corrective action, and record same following specific departmental procedures
• Have knowledge of property, staff, and services with hours of operation
• Carry out all reasonable requests by management
• Initiate training of new department associates on equipment and the daily functions of the hotel
• Delegate or coordinate shift staff duties
• Identify and schedule repairing all mechanical failure to include repair of appliances, HVAC, electrical or plumbing; follow through of procedures on equipment maintenance where applicable as directed by management
• Responsible for operating various hand and power tools in a safe manner
• Follow safe working practices and conditions
• Function as a member of the emergency organization team and become an expert on life safety system
• Be aware of fire, safety, and protection equipment/hazards
• Responsible for completion of preventive maintenance programs on guest rooms and equipment
• Maintain positive public relations and a pleasant attitude with all guests and associates
• Ensure all potential safety hazards are corrected
• Delegate, supervise, and participate in all preventive and general maintenance programs by maintaining a room’s maintenance strategy, scheduling preventive maintenance
• Maintain tracking data check sheet and logs
• Plan and schedule corrective maintenance and project work
• Coordinate the operation and maintenance of all interior and exterior structural fixtures and mechanical equipment to coincide with brand standards
• Assist in the coordination and supervision of all contracted capital projects
• Control operating costs
• Ensure all guests’ complaints are handled with extreme courtesy and promptness
• Ensure work assignments are completed with no rework and with little to no supervision
• Follow up is a must and pertinent information should be passed on consistently in pass down logs and on white boards
• Maintain a clean and organized work area and return tools to their proper place
• Ensure department training, self-development, and running the department to its fullest potential
• Surface issues of concern to General Manager and RDOE
• Act as a technical liaison to all other departments
• Ensure service requests are followed up on and completed
• Review and evaluate utility reports with input on energy conservation
• Ensure an adequate supply of spare parts in inventory
• Coordinate preventative maintenance system according to SOP’s
• Monitor and perform test systems as necessary, be fully informed of the system operation and handle emergencies involving the systems
• Have a working knowledge of fire sprinkler and emergency power systems
• Observe energy and utilities usage in the resort and on the grounds
• Look for ways to conserve energy and report any ideas to the Engineering Management
• Inform Engineering Management of any emergencies
• Be available for emergencies and act in an engineering capacity to protect our guests and associates, and preserve the building and its systems during the emergency.
• Act as quickly and responsibly as possible to return the building to its normal operating status following emergencies
• Read, log, track, and interpret readings from meters, gauges, and other measuring units
• Maintain a thorough log of each day’s activities and problems and ensure this information is passed on to other shifts
• Assist in preparing annual budgets
• Completes PMworks tasking and reporting
• Maintain the White Lodging Way calendar for success and communicate such and submit copy to RDOE
• Respond to work orders and requests, and document all work in the defect log
• Participate in a weekly property walk through and identified deficiencies within an appropriate time
• Complete weekly ENG/General Manager accountability review; submit copy to RDOE
• Follow up on outstanding issues
• Remain flexible and responsive to scheduling needs
• Communicate regularly as needed with Regional Director of Engineering
• Assume the responsibilities of the General Manager in his/her absence as part of the property MOD program
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