* Know the White Lodging Way for Engineering, housekeeping, and food service operations * Understand the standards for budgeting and cost control * Know the safety and security standards for White Lodging properties and employees * Consistently support and execute White Lodging programs, policies, standards, and procedures * Effectively motivate and train existing and new employees in the White Lodging Way of Engineering Operations * Communicates timely, clearly, and effectively to all stakeholders * Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, plans, and conclusions * Ensure the hotel’s maintenance and upkeep standards meet White Lodging Way, Brand, and Guest standards * Proactively follow specific departmental procedures in performing repair, maintenance, alteration, and installation work in a safe and neat manner * Comply with the latest insurance, local county, state and federal government codes, laws, and requirements * Determine defects, troubleshoot malfunctions, take necessary corrective action, and record same following specific departmental procedures * Have knowledge of property, staff, and services with hours of operation * Carry out all reasonable requests by management * Initiate training of new department associates on equipment and the daily functions of the hotel * Delegate or coordinate shift staff duties * Identify and schedule repairing all mechanical failure to include repair of appliances, HVAC, electrical or plumbing; follow through of procedures on equipment maintenance where applicable as directed by management * Responsible for operating various hand and power tools in a safe manner * Follow safe working practices and conditions * Function as a member of the emergency organization team and become an expert on life safety system * Be aware of fire, safety, and protection equipment/hazards * Responsible for completion of preventive maintenance programs on guest rooms and equipment * Maintain positive public relations and a pleasant attitude with all guests and associates * Ensure all potential safety hazards are corrected * Delegate, supervise, and participate in all preventive and general maintenance programs by maintaining a room’s maintenance strategy, scheduling preventive maintenance * Maintain tracking data check sheet and logs * Plan and schedule corrective maintenance and project work * Coordinate the operation and maintenance of all interior and exterior structural fixtures and mechanical equipment to coincide with brand standards * Assist in the coordination and supervision of all contracted capital projects * Control operating costs * Ensure all guests’ complaints are handled with extreme courtesy and promptness * Ensure work assignments are completed with no rework and with little to no supervision * Follow up is a must and pertinent information should be passed on consistently in pass down logs and on white boards * Maintain a clean and organized work area and return tools to their proper place * Ensure department training, self-development, and running the department to its fullest potential * Surface issues of concern to General Manager and RDOE * Act as a technical liaison to all other departments * Ensure service requests are followed up on and completed * Review and evaluate utility reports with input on energy conservation * Ensure an adequate supply of spare parts in inventory * Coordinate preventative maintenance system according to SOP’s * Monitor and perform test systems as necessary, be fully informed of the system operation and handle emergencies involving the systems * Have a working knowledge of fire sprinkler and emergency power systems * Observe energy and utilities usage in the resort and on the grounds * Look for ways to conserve energy and report any ideas to the Engineering Management * Inform Engineering Management of any emergencies * Be available for emergencies and act in an engineering capacity to protect our guests and associates, and preserve the building and its systems during the emergency. * Act as quickly and responsibly as possible to return the building to its normal operating status following emergencies * Read, log, track, and interpret readings from meters, gauges, and other measuring units * Maintain a thorough log of each day’s activities and problems and ensure this information is passed on to other shifts * Assist in preparing annual budgets * Completes PMworks tasking and reporting * Maintain the White Lodging Way calendar for success and communicate such and submit copy to RDOE * Respond to work orders and requests, and document all work in the defect log * Participate in a weekly property walk through and identified deficiencies within an appropriate time * Complete weekly ENG/General Manager accountability review; submit copy to RDOE * Follow up on outstanding issues * Remain flexible and responsive to scheduling needs * Communicate regularly as needed with Regional Director of Engineering * Assume the responsibilities of the General Manager in his/her absence as part of the property MOD program
|