Barista Monthly

Provides guests with friendly enthusiastic, yet professional and timely service when preparing quality beverages and products, and maintaining a clean and comfortable environment.

* Provide the highest quality of service to the guest at all times and anticipates customer needs by constantly evaluating environment and customer cues.
* Maintains a calm demeanor during periods of high volume or unusual events to keep standards.
* Acts with integrity, honesty and knowledge that promote our culture, values and mission.
* Be knowledgeable of all menu items, and stay current on daily/month/seasonal specials, new menu items and specifications including proper preparation.
* Maintains a clean and organized workspace so that partners con locate resources and product as needed.
* Ensures product availability and consistency, and assist with ordering when needed.
* Assists with new associates training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
* Completes daily checklist, including set-up side work and closing duties.
* Follow hotel’s brand standards.
* Comply with hotel and department accounting procedures.
* Ensure security and confidentiality of all guest and hotel information and materials
* Follow METS guidelines to report equipment malfunction and maintenance issues.
* Report unsafe conditions and suspicious activity to Loss Prevention/Management.
* Know and live the mission and the White Lodging/brand basics.

COMPETENCIES

* Integrity
* Customer Focus
* Listening
* Positive and Energetic
* Time Management
* Adaptability
* Organization
* Team Player

SKILLS

* Strong time management and organizational skills
* Ability to work in a team environment
* Experienced and comfortable with working busy shifts
* Friendly, outgoing and dedicated to outstanding customer service
* Tidy and self-disciplined
* Detailed-oriented and passionate about product quality
* Proficient in math skills (addition, subtraction, multiplication, and division)

EDUCATION/EXPERIENCE

* High School Diploma/GED
* Six (6) months of experience in a position that required constant interacting with and fulfilling the requests of customers
* Cash handling experience preferred

WORKING CONDITIONS

* Regularly required to stand, walk, talk and hear
* Frequently required to use hand to finger motions, handle or feel objects, reach with hands and arms.
* Regularly required to lift and/or move items up to 30 pounds
* Must be able to adjust vision to both day and night lighting, and able to focus on distant and close-range objects
* Regularly required to handle food and hot beverages

FULL TIME BENEFIT OVERVIEW

* Medical, Dental, and Vision
* Life Insurance
* Employee Assistance Program (EAP)
* 401(k)
* Vacation and Paid Time Off (PTO)
* Tuition Reimbursement
* Complimentary and Discounted Rooms