* To take complete ownership and accountability of an event from the planning and preparation phases, through to the successful execution and tear down of the event and on to the post-con stages. * To take an ownership, "stewardship" position within the department and hotel to ensure operational excellence. * To know, comply with, and enforce all hotel and departmental standards, policies and procedures. * To assist in the writing of additional standards, policies and procedures for the department. * To keep the entire department clean & organized at all times. * To promote and support effective departmental and hotel communication through the use of phones, voice-mail, radios, copiers, written correspondence and verbal communication. * To promote, and maintain effective, confidential, secure record keeping, as well as associate and guest info. * Maintain complete knowledge of proper forecasting and scheduling as well as complete, accurate and timely payroll procedures. * Maintain complete working knowledge of : CI and accounts receivable systems and procedures; scheduled in-house group names and information; order of service and traffic flow in an event area; correct use and maintenance of equipment; all departmental standards and service procedures; prices of specified selections of cash functions. * Prepare consumption forms in advance for all necessary event orders to ensure accurate billing. * Attends, participates or leads all meetings as prescribed by the Banquet Manager. * Maintains accurate, up to date information on the Event Orders. * Assist in the completion of "BEO Packets", time change notification of staff, making of all necessary copies and posting all necessary sheets or communications. * Assists in the copying, posting and distributing of "Dailies." * Maintains complete and accurate information in the accordion file according to standards. * Ensure all buffet and product signs are created for all events. * Delegates specific primary duties and side duties to respective staff members and follows up with coaching, praise or guidance. * Stays abreast of current trends in order to provide the most up to date products and services.
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Other Information |
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SKILLS
* Minimum of 19 years of age to serve alcoholic beverages * Knowledge of various food-service styles (plated, buffet, French, Russian, Table-Side, Butler Service) * Solid Microsoft Office applications, administrative, math, accounting, and supervisory skills required. Previous supervisory experience preferred. * Ability to satisfactorily communicate in English with Guests, Management, Staff and co-workers to their understanding * Ability to provide legible, written communication * Knowledge of effective office organizational practices * Ability to maintain strict confidentiality
EDUCATION/EXPERIENCE
* Previous Service/leadership experience needed * 3 or more years of previous banquet experience, preferably in a four-diamond property.
FULL TIME BENEFIT OVERVIEW
* Medical, Dental, and Vision * Life Insurance * Employee Assistance Program (EAP) * 401(k) * Vacation and Paid Time Off (PTO) * Tuition Reimbursement * Complimentary and Discounted Rooms
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