The Catering Service House-Person position is a highly visible role responsible for assisting the Catering Service Lead in the successful set-up, service, and tear-down of all hotel events and related day-to-day operations. The Catering Service House-Person is responsible for delivering pro-active service as directed by the RED COATS.
* Meets and exceeds customer expectations * Communicates effectively with customers, co-workers and supervisors. * Attends work on time as scheduled and adheres to attendance policy. * The primary responsibility of the Banquet house-person is to provide the highest quality of service at all times to guests. * Familiar with the location of all function rooms and related areas and the various types of workable setups. * Correctly and efficiently set-up and break-down all department functions. * Be totally familiar with and practice the safe handling care and storage of all banquet equipment. * Keeps the function room area and storage areas clean and neat at all times. * Returns all equipment not in use to its proper storage area in a clean condition before the end of each shift. * Services/freshens all meeting rooms during breaks. Checks temperature and sees if all lights are working and adjusted properly. * Assists guests whenever possible, referring all requests which are beyond the scope of responsibility immediately to supervisor or the Catering Manager on duty. * Performs periodic total cleaning of the area, as assigned by Head House-person or Catering Service Manager. * Capable of using industrial equipment such as large vacuums or buffers. * Capable of moving up to 50 lbs. * Wears proper uniform at all times in accordance with the standards of appearance. * Has a thorough knowledge of emergency procedures. * Practices safety standards at all times. * Adheres to all work rules, procedures and policies established by the company, including, but not limited to, those contained in the associate handbook. * Must pass certification quiz/test for position. * Performs other duties as assigned.
* Ability to ensure compliance with hotel standards, policies and procedures for self. * Ability to be a clear thinker, analyzes and resolve problems, and exercise good judgment. * Ability to be self-motivated and contribute to a cohesive team * Ability to focus attention to details. * Ability to develop strong, productive, professional relationships ith co-workers and guests. * Ability to ensure security and confidentiality of Guest and hotel information and materials * Ability to work without constant direct supervision. * Ability to employ creative, artistic skills in the presentation of food and beverage displays, and function area design and set-up..
FULL TIME BENEFIT OVERVIEW
* Medical, Dental, and Vision * Life Insurance * Employee Assistance Program (EAP) * 401(k) * Vacation and Paid Time Off (PTO) * Tuition Reimbursement * Complimentary and Discounted Rooms
Location Code: 1128
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