Banquet Attendant

The Banquet Attendant sets up and services coffee breaks for meetings.

* Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission and the White Lodging/brand basics.
* Complete set up, side work and closing duties.
* Utilize and adhere to proper hotel-specific scripting.
* Serve food, coffee, water and other beverages to guests, refill beverages as needed.
* Cooperate closely with the servers to ensure prompt service is provided at all times.
* Maintain a clean and orderly work area in accordance with hotel standards. Clean banquet room and back-of-the-house area during and after banquet functions. Complete side work including refill sugar, salt, clean cooler and bag specialty linens for pick up.
* Set or check on all coffee breaks and roll-in meal functions to ensure function is set correctly and uniformly.
* Receive and follow direction from Banquet Captain.
* Prepare coffee and brewed decaffeinated coffee correctly and according to standard.
* Notify Banquet Manager of guest complaints or dissatisfaction. Respond to guest issues and requests in a timely fashion.
* Employ creative, artistic skills in presentation of food and beverage displays and function area design and set up.
* Respond to all pages and radio calls immediately.
* Prepare consumption forms in advance for all necessary event orders to ensure accurate billing.
* Ensure security and confidentiality of guest and hotel information and materials.
* Notify manager/AYS of maintenance issues.
* Know location of all banquet and meeting rooms in the hotel.
* Participate in daily preshift.
* Utilize Service Recovery/Defect Tracking processes.
* Report all unsafe conditions and suspicious activity to Loss Prevention/Management.
* Practice safety standards at all times and keep the property safe for guests and fellow associates. Use wet floor signs as required. Use personal protective equipment.
* Communicate properly and effectively with the guest, associates and managers. Effectively respond to guest complaints. Promote teamwork and associate morale.
* Maintain knowledge of hotel property, hotel staff, hotel services, hotel service hours of operation and hotel surroundings (i.e. mall, restaurants).
* Follow proper key control procedures.

COMPETENCIES

* Job Knowledge
* Flexibility/Adaptability
* Quality of Work
* Perseverance
* Quantity of Work
* Organization Skills
* Guest Focus/Customer Service
* Effort
* Reliability/Dependability
* Judgment/Problem Solving
* Motivation/Initiative
* Cooperation/Teamwork

SKILLS

* Must pass certification quiz/test for position.
* Have a thorough knowledge of emergency procedures.
* Complete Chemical Training and Blood borne Pathogen Training.

EDUCATION/EXPERIENCE
None required.

WORKING CONDITIONS
Lift, carry or otherwise move up to 25 lbs. regularly. Follow proper moving and lifting procedures identified in Departmental Orientation Handbook. Regularly required to stand; sit; walk; reach; use hands to finger, handle or feel; talk and hear.

FULL TIME BENEFIT OVERVIEW

* Medical, Dental, and Vision
* Life Insurance
* Employee Assistance Program (EAP)
* 401(k)
* Vacation and Paid Time Off (PTO)
* Tuition Reimbursement
* Complimentary and Discounted Rooms