The Coffee Break-Out Attendant sets up and services coffee breaks for meetings.
* Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission and the White Lodging/brand basics. * Complete set up, side work and closing duties. * Utilize and adhere to proper hotel-specific scripting. * Serve food, coffee, water and other beverages to guests, refill beverages as needed. * Cooperate closely with the servers to ensure prompt service is provided at all times. * Maintain a clean and orderly work area in accordance with hotel standards. Clean banquet room and back-of-the-house area during and after banquet functions. Complete side work including refill sugar, salt, clean cooler and bag specialty linens for pick up. * Set or check on all coffee breaks and roll-in meal functions to ensure function is set correctly and uniformly. * Receive and follow direction from Banquet Captain. * Prepare coffee and brewed decaffeinated coffee correctly and according to standard. * Notify Banquet Manager of guest complaints or dissatisfaction. Respond to guest issues and requests in a timely fashion. * Employ creative, artistic skills in presentation of food and beverage displays and function area design and set up. * Respond to all pages and radio calls immediately. * Prepare consumption forms in advance for all necessary event orders to ensure accurate billing. * Ensure security and confidentiality of guest and hotel information and materials. * Notify manager/AYS of maintenance issues. * Know location of all banquet and meeting rooms in the hotel. * Participate in daily preshift. * Utilize Service Recovery/Defect Tracking processes. * Report all unsafe conditions and suspicious activity to Loss Prevention/Management. * Practice safety standards at all times and keep the property safe for guests and fellow associates. Use wet floor signs as required. Use personal protective equipment. * Communicate properly and effectively with the guest, associates and managers. Effectively respond to guest complaints. Promote teamwork and associate morale. * Maintain knowledge of hotel property, hotel staff, hotel services, hotel service hours of operation and hotel surroundings (i.e. mall, restaurants). * Follow proper key control procedures.
* Job Knowledge * Flexibility/Adaptability * Quality of Work * Perseverance * Quantity of Work * Organization Skills * Guest Focus/Customer Service * Effort * Reliability/Dependability * Judgment/Problem Solving * Motivation/Initiative * Cooperation/Teamwork
* Must pass certification quiz/test for position. * Have a thorough knowledge of emergency procedures. * Complete Chemical Training and Blood borne Pathogen Training.
* None required.
* Lift, carry or otherwise move up to 25 lbs. regularly. Follow proper moving and lifting procedures identified in Departmental Orientation Handbook. Regularly required to stand; sit; walk; reach; use hands to finger, handle or feel; talk and hear.
Location Code: 1300
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