Job Description


Summary:

Reporting to the Restaurant General Manager the Restaurant Assistant General Manager will assist in directing the activities and be measured on the results of the restaurants, sustainability of food and beverage initiatives, high standards of food and beverage quality, service, revenues and profit margins


Responsibilities



* Effectively lead operational excellence with focus on financial, team member and guests results metrics
* Ensure highest quality of food and beverage standards for product and service are maintained
* Attendance at and participation in weekly Property Manager, Food and Beverage and Preconvention meetings
* Impact and influence the growth of Restaurant revenues
* Assist in developing and mentoring high potential leaders within the department
* Ensure all brand standards are implemented and maintained
* Takes the lead role, oversees and executes White Lodging Way "WLW" procedures
* Create competitive and progressive growth culture within the department with high team member retention
* Empowers employees to provide excellent service for both internal and external customers
* Assists in timely analysis of Food and Beverage pricing for the restaurant benchmarking local competitive set
* Observes service behaviors of employees and provides feedback to individuals including praise and necessary discipline
* Understands the impact of department’s operations on the overall property financial goals and manages to achieve or exceed goals
* Ability to monitor operations and access need for adjustments both during operational situations as well as for structural improvement and growth
* Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction
* Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed
* Analyzes information and evaluating results to choose the best solution and solve problems
* Has full knowledge and understanding of our company’s handbook, SOP’s and processes; adheres to and enforces those in a fair and consistent manner
* Follows consistent employee progressive discipline procedures
* Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns
* Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job
* Signs off on all hourly associate schedules
* Other job duties as assigned


Other Information



COMPETENCIES

* Decision Making
* Organization Planning
* Customer Focus
* Goal Setting
* Team Building
* Assertiveness
* Accountability

SKILLS

* Microsoft Office (Outlook, Excel, Word)
* Hotel POS System (for example, Micros )

EDUCATION/EXPERIENCE

* College degree preferred
* Experience in a leadership role (specifically leading other managers)
* Large Volume exposure preferred
* Knowledge of Health and Sanitation Practices

WORKING CONDITIONS

* Lifting and carrying of objects, 30-40 pounds
* Ability to push or pull objects 50-100 pounds
* Sitting 20% | Walking 40% |Standing 25% | 15% bending, kneeling, lifting, climbing
* Ability to go between hot and cold temperatures

Location Code: 8010

Important Notes

Salary

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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