• Meets and exceeds customer expectations.
• Communicates effectively with customers, supervisors, and co-workers
• Attends work on time as scheduled and adheres to attendance policy
• Provides change to hotel associates.
• Ensures safety and security of all funds in their possession.
• Audits deposits to ensure correct check handling procedures are followed. Reports problems with check handling procedures to the Accounting Manager for follow-up with department leader. Provides supporting documentation as needed.
• Retrieves deposits from the hotel safes, verifies deposit totals to drop sheets, and reports any variances to the Accounting Manager
• Audits house banks and hotel’s safe on regular basis to ensure accurate cash inventory
• Reports cash handling discrepancies to the appropriate hotel leaders.
• Prepares hotel’s overall change order daily and maintains an adequate amount of change in the hotel’s safe
• Maintains confidentiality of accounting records
• Helps Accounting Manager in completing his/her tasks
• Answers phone using proper phone etiquette. Directs calls to the appropriate staff member depending on type of business, number of sleeping rooms, and meeting room needs
• Types/revises and mails/faxes contracts
• Files necessary office documents according to standard office procedure
• Pulls trace files for follow-up by the sales manager
• Prepares and mails out sales kits
• Ensures showrooms are ready to go for client visits
• Prepares property visit packets for the sales managers
• Greets clients in a warm and hospitable manner
• Orders logo items when necessary. Maintains and orders the adequate stock of office supplies for the Executive Offices.
• Assists with the preparation of VIP packs for guests
• Types sales intro letters
• Guest correspondence
• Organize GM work flow
• Track due dates for GM’s direct reports
• Create summary reports of hotel activities
• Handle project due dates and following up on overdue items
• Take dictation
• Distribute communication throughout the hotel
• Assist with applicant flow
• Assist with orientation preparation
• Acts as guest champion and meets with staff on a regular basis to attend to guest issues
• Performs other duties as assigned by management
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